Global IT Support Engineer - Remote & Onsite Tech Expert

Achilles Information India Private Limited; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Achilles Information India Private Limited is seeking an IT Support Engineer to join our Global IT Support team, focusing on delivering high-quality end-user support across Australia and globally. You will diagnose, repair and maintain hardware and software assets while contributing to service improvements and tech adoption.

You will work closely with security teams to ensure operational excellence, handle incidents via the IT Service Desk, and support deployments and asset management with a

Qualifications

• Three years’ experience in an IT Support role.
• Hands-on Microsoft 365, Active Directory, Entra ID and Intune experience.
• Strong hardware, software, and common workplace technologies knowledge.
• Methodical troubleshooting and diagnostic skills.
• Experience using an IT Service Desk system and maintaining accurate support records.
• Practical asset management experience.
• Strong organisational, prioritisation and coordination skills.
• Clear, professional communication and strong administrative skills.
• Ability to work effectively both independently and as part of a global team.

Responsibilities

• Install, configure and support computer hardware, software, operating systems, networks, printers, scanners, audiovisual equipment, wireless access points and CCTV systems.
• Monitor and maintain computer systems, networks, and IT services.
• Respond promptly to incidents, service requests and enquiries through the IT Service Desk.
• Provide high-quality technical support across all regions, both in person and remotely.
• Maintain accurate Service Desk records, documenting diagnostic steps, resolutions, and user communications.
• Administer user accounts and access across Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune.
• Contribute IT expertise to projects and recommend secure, supportable solutions.
• Test new technologies, support upgrades, and assist with technology rollouts.
• Maintain accurate and up-to-date asset management records.
• Apply a security-first approach to all support activities, changes and access-management tasks.

Skills

Microsoft 365 Admin

Active Directory

Entra ID

Intune

Hardware & Software

IT Service Desk

Troubleshooting

Remote support

Tools

ITSM System

Microsoft 365 Admin Center

Azure AD

Job description

Achilles Information India Private Limited is seeking an IT Support Engineer to join our Global IT Support team, focusing on delivering high-quality end-user support across Australia and globally. You will diagnose, repair and maintain hardware and software assets while contributing to service improvements and tech adoption.

You will work closely with security teams to ensure operational excellence, handle incidents via the IT Service Desk, and support deployments and asset management with a