IT SUPPORT ENGINEER

Achilles Information India Private Limited; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Achilles Information India Private Limited is seeking an IT Support Engineer to join our Global IT Support team, focusing on delivering high-quality end-user support across Australia and globally. You will diagnose, repair and maintain hardware and software assets while contributing to service improvements and tech adoption.

You will work closely with security teams to ensure operational excellence, handle incidents via the IT Service Desk, and support deployments and asset management with a

Qualifications

• Three years’ experience in an IT Support role.
• Hands-on Microsoft 365, Active Directory, Entra ID and Intune experience.
• Strong hardware, software, and common workplace technologies knowledge.
• Methodical troubleshooting and diagnostic skills.
• Experience using an IT Service Desk system and maintaining accurate support records.
• Practical asset management experience.
• Strong organisational, prioritisation and coordination skills.
• Clear, professional communication and strong administrative skills.
• Ability to work effectively both independently and as part of a global team.

Responsibilities

• Install, configure and support computer hardware, software, operating systems, networks, printers, scanners, audiovisual equipment, wireless access points and CCTV systems.
• Monitor and maintain computer systems, networks, and IT services.
• Respond promptly to incidents, service requests and enquiries through the IT Service Desk.
• Provide high-quality technical support across all regions, both in person and remotely.
• Maintain accurate Service Desk records, documenting diagnostic steps, resolutions, and user communications.
• Administer user accounts and access across Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune.
• Contribute IT expertise to projects and recommend secure, supportable solutions.
• Test new technologies, support upgrades, and assist with technology rollouts.
• Maintain accurate and up-to-date asset management records.
• Apply a security-first approach to all support activities, changes and access-management tasks.

Skills

Microsoft 365 Admin

Active Directory

Entra ID

Intune

Hardware & Software

IT Service Desk

Troubleshooting

Remote support

Tools

ITSM System

Microsoft 365 Admin Center

Azure AD

Job description

We have an exciting opportunity for an IT Support Engineer to join our Global IT Support team. You will work closely with our technical and security teams to improve delivery service and optimise the end-user experience. Your primary focus will be supporting colleagues in Australia, with opportunities to contribute to wider global operations. You will diagnose, repair and maintain hardware and software assets, while contributing to service improvements, technology adoption, and operational excellence.

Key responsibilities

• Install, configure and support computer hardware, software, operating systems, networks, printers, scanners, audiovisual equipment, wireless access points and CCTV systems.
• Monitor and maintain computer systems, networks, and IT services.
• Respond promptly to incidents, service requests and enquiries through the IT Service Desk.
• Provide high-quality technical support across all regions, both in person and remotely.
• Maintain accurate Service Desk records, documenting diagnostic steps, resolutions, and user communications.
• Administer user accounts and access across Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune.
• Contribute IT expertise to projects and recommend secure, supportable solutions.
• Test new technologies, support upgrades, and assist with technology rollouts.
• Maintain accurate and up-to-date asset management records.
• Apply a security-first approach to all support activities, changes and access-management tasks.

About you

• A minimum of three years’ experience in an IT Support role.
• Hands‑on experience with Microsoft 365 administration, Active Directory, Microsoft Entra ID and Microsoft Intune.
• A strong understanding of computer hardware, software, and common workplace technologies.
• Methodical troubleshooting and diagnostic skills.
• Experience using an IT Service Desk system and maintaining accurate support records.
• Practical asset management experience.
• Strong organisational, prioritisation and coordination skills.
• Clear, professional communication and strong administrative skills.
• The ability to work effectively both independently and as part of a global team.
• A genuine interest in technology and enthusiasm for helping colleagues adopt new tools and solutions.

About us

For more than 30 years, Achilles has helped organisations protect their business interests and reputations through supply chain transparency, carbon reduction insights, and ESG management. Operating from 17 locations worldwide, Achilles champions sustainability, social responsibility and global risk management, helping organisations meet investor expectations, comply with ESG regulations and achieve ambitious sustainability goals.

Computer Software & Networking

Achilles is a leading provider of supplier risk management services

We deliver managed supplier pre-qualification programmes, carry out industry audits, mitigate risks, cleanse supplier data and provide reports and analysis to drive continuous improvement.

We manage, validate and monitor millions of pieces of data but our mission is simple – to deliver commercial benefits, business intelligence and confidence to both buyers and suppliers.

What makes Achilles unique is our communities of buyers and suppliers, who work together to reduce time and effort in pre-qualification and sourcing.

Source: This is an extract from the company's own website

Achilles is a leading provider of supplier risk management services

We deliver managed supplier pre-qualification programmes, carry out industry audits, mitigate risks, cleanse supplier data and provide reports and analysis to drive continuous improvement.

We manage, validate and monitor millions of pieces of data but our mission is simple – to deliver commercial benefits, business intelligence and confidence to both buyers and suppliers.

What makes Achilles unique is our communities of buyers and suppliers, who work together to reduce time and effort in pre-qualification and sourcing.

Source: This is an extract from the company's own website

What can I earn as an IT Support Engineer