IT Support Engineer

Preferable - Crafting Careers; Western Australia; On-site; AUD 60,000 - 90,000; Full time

Job summary

EIL Global is seeking an experienced EUC Support Engineer to provide onsite IT support at a client site in Perth, Australia. The role focuses on end-user hardware and software troubleshooting, ensuring smooth day-to-day IT operations and fast incident resolution.

Responsibilities include Level 1–2 onsite support, desk-side troubleshooting of PCs, printers, and peripherals, Windows OS and Office 365 support, and coordination with remote teams for escalations.

Qualifications

• 2–3 years of EUC, desktop support, or IT field experience.
• Hands-on experience with Windows 10/11 troubleshooting.
• Familiar with desktops, laptops, printers, scanners, and IT peripherals.
• Basic networking knowledge: TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
• Experience with Microsoft 365 apps, Active Directory, and user account management.
• Experience with ticketing systems and IT service management processes.
• Strong communication and customer service skills.
• Ability to work independently onsite and coordinate with remote teams.

Responsibilities

• Provide Level 1 and Level 2 onsite support to end users.
• Troubleshoot desktops, laptops, monitors, printers, scanners, and peripherals.
• Install, configure, and maintain Windows operating systems and business apps.
• Support Microsoft 365, Outlook, Teams and standard productivity apps.
• Perform hardware diagnostics, software installation, and system upgrades.
• Manage IT tickets and document troubleshooting steps to meet SLAs.
• Coordinate with remote IT teams and vendors for escalated issues.

Skills

Troubleshooting

Customer service

Onsite work

Communication

Tools

Windows 10/11

Active Directory

Microsoft 365

Ticketing tools

SCCM/MECM

Microsoft Intune

DNS/DHCP

Job description

Job Description

IT Support Engineer( Backfill Support Engineer)

Backfill Support means - Whenever the client Primary goes on leave or extra support required the Engineer should be available to support.

Location: Perth, Australia

Greetings from EIL Global!

We are looking for an experienced EUC Support Engineer to provide onsite IT support, troubleshoot end-user hardware and software issues, and ensure smooth day-to-day IT operations at the client site.

Key Responsibilities

• Provide Level 1 and Level 2 onsite technical support to end users.
• Troubleshoot desktops, laptops, monitors, keyboards, mice, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft Office 365, Outlook, Teams, and other standard productivity applications.
• Perform hardware diagnostics, software installation, system upgrades, and basic troubleshooting.
• Support user account setup, password resets, and access-related issues in coordination with the relevant teams.
• Troubleshoot network connectivity issues, including LAN, Wi‑Fi, VPN, and IP configuration.
• Support printer installation, configuration, and connectivity issues.
• Manage IT tickets, document troubleshooting steps, and ensure timely resolution in line with SLAs.
• Coordinate with remote IT teams and vendors for escalated issues.
• Maintain IT asset inventory and assist with hardware deployment and replacement activities.

Required Skills and Experience

• Minimum 2–3 years of experience in EUC, desktop support, or IT field support.
• Strong hands‑on experience with Windows 10/11 troubleshooting.
• Good knowledge of desktops, laptops, printers, scanners, and IT peripherals.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi‑Fi troubleshooting.
• Familiarity with Microsoft 365 applications, Active Directory, and user account management.
• Experience with ticketing tools and IT service management processes.
• Strong communication, customer service, and troubleshooting skills.
• Ability to work independently onsite and coordinate with remote support teams.

Preferred Skills

• Experience with SCCM/MECM, Microsoft Intune, and endpoint management.
• Knowledge of ITIL processes and SLA-based support.
• Experience in enterprise or industrial‑site IT support.