IT SUPPORT ENGINEER

Achilles; Melbourne; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Achilles in Melbourne, Australia, is seeking an IT Support Engineer to join its Global IT Support team. You will diagnose, repair and maintain hardware and software assets, while contributing to service improvements and operational excellence.

Your role focuses on supporting colleagues in Australia with opportunities to contribute to wider global operations. You will resolve incidents, provide secure, high-quality end-user support across regions both in person and remotely, and manage asset

Formación

• At least three years’ IT support experience.
• Hands-on with Microsoft 365 administration, Active Directory, Entra ID and Intune.
• Strong understanding of hardware, software and typical workplace tech.
• Methodical troubleshooting and accurate support record-keeping.

Responsabilidades

• Install, configure and support hardware, software, OS, networks, printers, scanners, AV and CCTV.
• Monitor and maintain computer systems, networks and IT services.
• Respond to incidents and service requests via the IT Service Desk.
• Provide high-quality local and remote IT support across regions.
• Maintain service desk records with diagnostics and resolutions.
• Administer user accounts across Microsoft 365, Active Directory, Entra ID and Intune.
• Contribute IT expertise to projects and security-focused solutions.
• Test new technologies and assist with rollouts and asset management.

Conocimientos

Microsoft 365 administration

Active Directory

Microsoft Entra ID

Microsoft Intune

IT Service Desk

Asset management

Troubleshooting

End-user support

Herramientas

Microsoft 365

Descripción del empleo

We have an exciting opportunity for an IT Support Engineer to join our Global IT Support team. You will work closely with our technical and security teams to improve delivery service and optimise the end-user experience. Your primary focus will be supporting colleagues in Australia, with opportunities to contribute to wider global operations. You will diagnose, repair and maintain hardware and software assets, while contributing to service improvements, technology adoption, and operational excellence.

Key responsibilities

• Install, configure and support computer hardware, software, operating systems, networks, printers, scanners, audiovisual equipment, wireless access points and CCTV systems.
• Monitor and maintain computer systems, networks, and IT services.
• Respond promptly to incidents, service requests and enquiries through the IT Service Desk.
• Provide high-quality technical support across all regions, both in person and remotely.
• Maintain accurate Service Desk records, documenting diagnostic steps, resolutions, and user communications.
• Administer user accounts and access across Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune.
• Contribute IT expertise to projects and recommend secure, supportable solutions.
• Test new technologies, support upgrades, and assist with technology rollouts.
• Maintain accurate and up-to-date asset management records.
• Apply a security-first approach to all support activities, changes and access-management tasks.

About you

• A minimum of three years' experience in an IT Support role.
• Hands-on experience with Microsoft 365 administration, Active Directory, Microsoft Entra ID and Microsoft Intune.
• A strong understanding of computer hardware, software, and common workplace technologies.
• Methodical troubleshooting and diagnostic skills.
• Experience using an IT Service Desk system and maintaining accurate support records.
• Practical asset management experience.
• Strong organisational, prioritisation and coordination skills.
• Clear, professional communication and strong administrative skills.The ability to work effectively both independently and as part of a global team.
• A genuine interest in technology and enthusiasm for helping colleagues adopt new tools and solutions.

About us

For more than 30 years, Achilles has helped organisations protect their business interests and reputations through supply chain transparency, carbon reduction insights, and ESG management. Operating from 17 locations worldwide, Achilles champions sustainability, social responsibility and global risk management, helping organisations meet investor expectations, comply with ESG regulations and achieve ambitious sustainability goals.