Global Energy Storage Support Engineer
BYD
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Job summary
BYD in Sydney seeks an experienced After-sales Technical Support specialist to resolve technical issues in home energy storage products and maintain strong customer relationships worldwide.
You will analyze product problems, guide local teams, and deliver training on installation and maintenance to enhance customer operation capabilities. Travel domestically and internationally may be required.
Qualifications
- Over 2 years in residential energy storage or similar field.
- Majors in solar energy storage, electrical engineering, power electronics, or related fields preferred.
- Familiarity with home hybrid drives, PCS, batteries, and integrated systems; able to diagnose failures.
- English plus local market language proficiency preferred.
- Willingness to travel domestically and internationally.
Responsibilities
- After-sales Technical Support: resolve technical issues for home energy storage products across global markets to ensure normal operation.
- Customer Relationship Maintenance: maintain communication with customers globally, understand needs, handle complaints and feedback, improve satisfaction.
- Product Problem Resolution: assist local teams in analyzing/resolving product quality issues and follow up on resolutions.
- Technical Training and Guidance: provide local customers and partners with training on product use, installation, repair, and maintenance.
Skills
Education
Tools
Job description
BYD in Sydney seeks an experienced After-sales Technical Support specialist to resolve technical issues in home energy storage products and maintain strong customer relationships worldwide.
You will analyze product problems, guide local teams, and deliver training on installation and maintenance to enhance customer operation capabilities. Travel domestically and internationally may be required.
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