Energy Storage Tech Support Engineer (Global Travel)

BYD Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

BYD Group in Sydney, Australia is seeking an After-Sales Technical Support Specialist for home energy storage products. You will resolve technical issues, support customers globally, and help ensure product reliability and satisfaction.

Applicants should have 2+ years in residential energy storage, a background in electrical engineering or related fields, familiarity with home hybrid drives, PCS, and battery systems, and willingness to travel as needed.

Qualifications

• More than 2 years of relevant work experience in residential energy storage or small-scale energy storage industry.
• Majors in solar energy storage, electrical engineering, power electronics, or related fields are preferred.

Responsibilities

• Resolve after-sales technical issues for home energy storage products across global markets.
• Maintain and improve customer relationships worldwide; handle complaints and feedback to boost satisfaction.
• Assist local teams in analyzing and resolving product quality problems; follow up on resolutions.

Skills

Industry exp

Electrical background

Technical know-how

Regulatory awareness

Market insight

Language skills

Travel willingness

Job description

BYD Group in Sydney, Australia is seeking an After-Sales Technical Support Specialist for home energy storage products. You will resolve technical issues, support customers globally, and help ensure product reliability and satisfaction.

Applicants should have 2+ years in residential energy storage, a background in electrical engineering or related fields, familiarity with home hybrid drives, PCS, and battery systems, and willingness to travel as needed.