Technical Suppor Engineer（ Sydney, Melbourne）

BYD Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

BYD Group in Sydney, Australia is seeking an After-Sales Technical Support Specialist for home energy storage products. You will resolve technical issues, support customers globally, and help ensure product reliability and satisfaction.

Applicants should have 2+ years in residential energy storage, a background in electrical engineering or related fields, familiarity with home hybrid drives, PCS, and battery systems, and willingness to travel as needed.

Qualifications

• More than 2 years of relevant work experience in residential energy storage or small-scale energy storage industry.
• Majors in solar energy storage, electrical engineering, power electronics, or related fields are preferred.

Responsibilities

• Resolve after-sales technical issues for home energy storage products across global markets.
• Maintain and improve customer relationships worldwide; handle complaints and feedback to boost satisfaction.
• Assist local teams in analyzing and resolving product quality problems; follow up on resolutions.

Skills

Industry exp

Electrical background

Technical know-how

Regulatory awareness

Market insight

Language skills

Travel willingness

Job description

Job Responsibilities

• 1.After-sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) across global markets to ensure the normal operation of the products.
• 2.Customer Relationship Maintenance: Maintain good communication with customers worldwide, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after-sales services, and improve customer satisfaction.
• 3.Product Problem Resolution: Assist local after-sales teams in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.
• 4.Technical Training and Guidance: Provide local customers and partners with technical training on product use, installation, repair, and maintenance to enhance their product operation capabilities.
• 5.Feedback and Suggestions: Collect feedback information on product use in different markets and provide valuable suggestions for the company's new product R&D and product strategy planning.
• 6.Spare Parts Management: Coordinate with warehouses across regions to ship spare parts and manage the repair of damaged spare parts.

Job Requirements

• 1.Industry Experience: Have more than 2 years of relevant work experience in the residential energy storage or small-scale commercial and industrial energy storage industry.
• 2.Professional Background: Majors in solar energy storage, electrical engineering, power electronics, or related fields are preferred.
• 3.Technical Knowledge: Be familiar with mainstream home hybrid drives, PCS, batteries, and integrated systems in the market, and have solid electrical technical knowledge. Possess the ability to independently solve product failures.
• Regulatory Awareness: Be familiar with local residential energy storage-related regulations and certification requirements applicable to the assigned market region.
• Market Insight: Understand the local sales networks, installer ecosystem, and key customer profiles in the assigned region, with the ability to effectively promote products at the installer level.
• 4.Language & Communication: Proficiency in both English and the local language(s) of the assigned market is preferred to facilitate effective cross-regional communication.
• Willingness to Travel: Be willing to travel within the assigned region as required by the job and accept occasional international business trips to other regions as needed.