Global Accounts Lead - Strategic Client Growth & Service

SIRVA Inc.; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Sirva is seeking a Global Account Manager to manage and strengthen relationships with a portfolio of domestic and international clients, ensuring service excellence and high customer satisfaction.

You will collaborate with operations, finance, supply chain and implementation teams, deliver performance reporting and data analysis, and mentor team members to build capability across the organisation.

Qualifications

• Experience in global mobility and/or household goods relocations is preferred.
• Ability to manage complex client portfolios and deliver strategic insights.
• Excellent communication and presentation skills with attention to detail.

Responsibilities

• Manage and strengthen relationships with a portfolio of domestic and international clients.
• Serve as primary client contact and ensure service delivery and client satisfaction.
• Provide strategic account support, oversee program performance, and identify revenue opportunities.
• Collaborate with operations, finance, supply chain and implementation teams to drive client outcomes.

Skills

Customer service

Global mobility

Corporate account management

Communication

Presentation skills

Note taking

Relationship building

Job description

Sirva is seeking a Global Account Manager to manage and strengthen relationships with a portfolio of domestic and international clients, ensuring service excellence and high customer satisfaction.

You will collaborate with operations, finance, supply chain and implementation teams, deliver performance reporting and data analysis, and mentor team members to build capability across the organisation.