Global Account Manager

SIRVA; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Sirva is seeking a Global Account Manager to manage and strengthen relationships with a portfolio of domestic and international clients, ensuring service excellence and high customer satisfaction.

You will collaborate with operations, finance, supply chain and implementation teams, deliver performance reporting and data analysis, and mentor team members to build capability across the organisation.

Qualifications

• Experience in global mobility and/or household goods relocations is preferred.
• Ability to manage complex client portfolios and deliver strategic insights.
• Excellent communication and presentation skills with attention to detail.

Responsibilities

• Manage and strengthen relationships with a portfolio of domestic and international clients.
• Serve as primary client contact and ensure service delivery and client satisfaction.
• Provide strategic account support, oversee program performance, and identify revenue opportunities.
• Collaborate with operations, finance, supply chain and implementation teams to drive client outcomes.

Skills

Customer service

Global mobility

Corporate account management

Communication

Presentation skills

Note taking

Relationship building

Job description

Looking for a career where you can connect with people across Australia, grow professionally, and make a real impact? Welcome to Sirva!

We are theworld’s leader in moving and relocation services, partnering with companies of all sizes to deliver tailored mobility solutions. With a presence in 177 countries, we blend global reach with local expertise, all backed by cutting-edge technology and a human-first approach.

About the role:

We’re excited to present the opportunity to join Sirva as a Global Account Manager. This role is responsible for managing and strengthening relationships with a portfolio of domestic and international clients, ensuring exceptional service delivery and high levels of customer satisfaction. Acting as the primary client contact, you will provide strategic account support, oversee program performance, and identify opportunities to enhance client outcomes and grow revenue.

Internally you will work closely with operational, finance, supply chain, and implementation teams, you will drive successful client outcomes through performance reporting, data analysis, and collaborative problem-solving. The role also contributes to the development of team capability through mentoring, knowledge sharing, and providing subject matter expertise across the business.

What You'll Bring:

A passion for exceptional customer service.

Previous experience working in global mobility and/or household goods relocations

Experience working in a corporate account management environment.

Strongwritten and verbal communication skills including presentation skills.

Strong attention to detail and note take abilities

A knack for building strong relationships with clients