Strategic Account Manager — Growth & Onboarding Leader

Awake HR Consulting; Melbourne; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Awake HR Consulting is seeking an Account Manager to maintain client relationships across the full lifecycle from outreach and pitching to onboarding and ongoing account management. You will be the primary client contact, responsible for growing revenue and enhancing service delivery.

The role requires experience in agency or professional services, strong commercial sense, and excellent stakeholder management.

Qualifikationen

• Experience in account management, client services or business development within an agency or professional-services environment.
• Strong commercial acumen with ability to understand how the client’s business operates to drive profitability and revenue.
• Excellent relationship-building and stakeholder management with day-to-day contacts up to senior decision-makers.
• Confident leading strategic conversations and presenting to clients.

Aufgaben

• Conduct outbound outreach to prospective new clients via Amplifir Outreach Program.
• Lead the end-to-end pitch process for new business opportunities.
• Coordinate delivery teams in developing pitch content and presenting to prospective clients.
• Lead initial account setup and onboarding in line with Amplifir’s onboarding process.
• Confirm scope, goals and success metrics, and agree the initial set of deliverables with the client.
• Create a Client Engagement Plan for each account during onboarding.
• Act as the primary strategic point of contact and trusted advisor throughout the full client lifecycle.
• Lead renewal conversations and business reviews with delivery teams.
• Identify opportunities to grow the client relationship and extend service delivery.

Jobbeschreibung

Awake HR Consulting is seeking an Account Manager to maintain client relationships across the full lifecycle from outreach and pitching to onboarding and ongoing account management. You will be the primary client contact, responsible for growing revenue and enhancing service delivery.

The role requires experience in agency or professional services, strong commercial sense, and excellent stakeholder management.