Global Client Success Manager

SIRVA Inc.; Australia; Remote; AUD 110,000 - 160,000; Full time

Job summary

Sirva is seeking a Global Account Manager in Australia to manage and strengthen relationships with a portfolio of domestic and international clients. You will be the primary client contact, providing strategic account support and overseeing program performance to deliver exceptional service and growth.

You will work with operations, finance, supply chain and implementation teams to drive client outcomes through reporting, data analysis, and collaborative problem-solving.

Qualifications

• A passion for exceptional customer service.
• Experience in global mobility and/or household goods relocations.
• Experience in a corporate account management environment.
• Strong written and verbal communication skills including presentations.
• Strong attention to detail and note-taking abilities.
• A knack for building strong relationships with clients.

Responsibilities

• Manage and strengthen relationships with a portfolio of domestic and international clients.
• Serve as the primary client contact and provide strategic account support.
• Oversee program performance and identify opportunities to enhance client outcomes and growth.
• Collaborate with operations, finance, supply chain and implementation teams to drive client success.
• Provide performance reporting, data analysis and problem-solving guidance.
• Mentor teammates and share knowledge across the business.

Skills

Customer service

Global mobility

Account management

Communication skills

Note taking

Relationship building

Job description

Sirva is seeking a Global Account Manager in Australia to manage and strengthen relationships with a portfolio of domestic and international clients. You will be the primary client contact, providing strategic account support and overseeing program performance to deliver exceptional service and growth.

You will work with operations, finance, supply chain and implementation teams to drive client outcomes through reporting, data analysis, and collaborative problem-solving.