Gateway Operations Lead

www.clearedrecruitment.com.au; Adelaide; On-site; AUD 140,000 - 210,000; Full time

Job summary

Not disclosed is seeking an experienced Lead Gateway Team Lead Operations Coordinator to oversee day-to-day operations of a critical gateway environment within a large-scale government ICT capability.

You will ensure the availability, security, and operational effectiveness of gateway services while coordinating with senior leadership, technical teams, and key stakeholders to drive improvements and incident response in a highly secure setting.

Qualifications

• Demonstrated experience delivering or managing gateway, network, integration or secure service capabilities in a large and complex ICT Government capability environment.
• Proven strong communication and stakeholder engagement skills across senior executives and technical teams.
• Demonstrated experience navigating complex technical and operational environments to produce and maintain solutions.
• Proven experience in problem solving and issue resolution.
• Experience managing service management or continuous improvement activities to meet service levels.

Responsibilities

• Lead day-to-day operational management of critical gateway services and components.
• Ensure service availability targets are achieved and maintained.
• Provide guidance on service availability planning, design, resilience, and improvement initiatives.
• Investigate outages and security incidents, driving remediation actions.
• Coordinate priorities, schedules, and communications across leadership and technical stakeholders.
• Provide timely information, reporting, and operational insights to leadership.

Skills

Gateway services understanding

Stakeholder engagement

Problem solving

Operational leadership

Security and resilience planning

Education

PCNSE

CCNP Security

Broadcom/Symantec SWG

CompTIA Security+

Equivalent certifications

Job description

Lead Gateway Team Lead Operations Coordinator

Location
Canberra, ACT or Adelaide, SA

Working Arrangement
Onsite. Working arrangements are determined by operational requirements. Due to the nature of the work, remote work may not be available across all teams.

Clearance Required
Current TSPV Security Clearance with the ability to obtain and maintain Positive Vetting (PV).

Company Overview

Our client supports some of Australia's most critical national security and Defence capabilities. Operating within a highly secure and complex ICT environment, they deliver mission-critical services that protect national interests, enable secure communications, and support strategic government objectives.

This is an opportunity to work at the forefront of secure technology operations, leading teams responsible for maintaining the availability, security, and performance of essential gateway services that underpin national security outcomes.

Job Description

We are seeking an experienced Lead Gateway Team Lead Operations Coordinator to oversee the day-to-day operations of a critical gateway environment within a large-scale government ICT capability.

In this leadership role, you will be responsible for ensuring the availability, security, and operational effectiveness of gateway services while acting as a central coordination point between senior leadership, technical teams, and key stakeholders.

You will lead operational activities, drive service improvements, support incident investigations, and coordinate resources across multiple teams to ensure service delivery objectives are met. This position requires a strong blend of technical understanding, operational leadership, stakeholder management, and problem-solving capability within complex and highly secure environments.

Duties and Responsibilities

• Lead the day-to-day operational management of critical gateway services and supporting components.
• Ensure service availability targets are achieved and maintained across the operational environment.
• Provide expert advice and guidance on service availability planning, design, resilience, and continuous improvement initiatives.
• Investigate service outages, security incidents, and breaches of availability targets, driving remediation and preventative actions.
• Coordinate operational priorities, schedules, and communications across leadership teams and technical stakeholders.
• Support senior management with timely information, reporting, and operational insights to facilitate decision-making.
• Engage and collaborate with a broad range of internal and external stakeholders, including executive leadership.
• Develop recommendations, influence outcomes, and gain stakeholder agreement on operational improvements and strategic initiatives.
• Maintain compliance with security requirements, operational processes, and supporting documentation.
• Drive service management practices and continuous improvement activities to achieve agreed service levels and operational outcomes.
• Contribute to operational readiness and organisational resilience within a highly secure ICT environment.

Education/Certifications Required

One or more of the following certifications will be highly regarded:

• PCNSE (Palo Alto Networks Certified Network Security Engineer)
• CCNP Security
• Broadcom/Symantec Secure Web Gateway certifications
• CompTIA Security+
• Equivalent industry-recognised cybersecurity, networking, or service management certifications

Criteria

Each candidate must provide a response to each criterion. Each response is limited to 3000 characters.

Essential

1. Demonstrated experience delivering or managing gateway, network, integration or secure service capabilities in a large and complex ICT Government capability environment.
2. Proven strong communication and stakeholder engagement skills across senior executives and technical team.
3. Demonstrated experience in navigating complex technical and operational environment to produce and maintain solutions.
4. Demonstrated experience in problem solving and issue resolution.
5. Proven experience in managing service management or continuous improvement activities to the agreed service levels.

Desirable criteria

1. Demonstrated experience with or knowledge of Australian Government information security policies, the ASD Information Security Manual and Essential Eight.
2. Familiarity with adjacent technologies including firewalls, DNS security, CASB, DLP, or SIEM/SOAR platforms.
3. Understanding of enterprise identity and authentication concepts (SAML, LDAP/AD, Kerberos) as they relate to proxy and SWG deployments.
4. Relevant certifications (e.g. PCNSE, CCNP Security, Broadcom/Symantec SWG, CompTIA Security+, or equivalent).

Employment Benefits

• Opportunity to work within a nationally significant and mission-critical technology environment.
• Exposure to complex and leading-edge secure ICT capabilities.
• Long-term contract opportunity with an initial 12-month engagement and up to two 12-month extension options.
• Collaborative environment working alongside highly skilled technical and operational professionals.
• Meaningful work supporting Australia's national security objectives.
• Career-enhancing exposure to large-scale enterprise and government technology programs.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

Veterans

Defence and Federal Government industry experience is highly desirable. We strongly encourage veterans and individuals with Defence experience to apply. Your unique skills and background are highly valued, and we are committed to supporting your transition into this role.