Gaming Manager | Dunwoody'S Hotel

Queensland Venue Co. Pty Ltd; Queensland; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary + Super

Venue discounts across 260+ venues

Career progression and development

Operational ownership of gaming

Support from leadership teams

Zusammenfassung

Australian Venue Co. is seeking an experienced Gaming Manager to lead the day-to-day gaming operations at venues across Queensland, including Daunwoody's Hotel. You will work with the Venue Manager to drive revenue, guest experiences and compliance.

The role requires strong leadership, a hands-on approach, and knowledge of Queensland RSA/RSG, RMLV and Gaming Nominee licensing. You will oversee audits, coaching, and promotions while delivering a welcoming, responsible guest experience.

Qualifikationen

• Experience leading gaming operations and ensuring KPI achievement.
• Knowledge of Queensland gaming compliance and responsible gambling requirements.
• Ability to recruit, train and develop gaming team members.

Aufgaben

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

Kenntnisse

Gaming management

Leadership

Customer service

Communication

Organisational skills

Ausbildung

Queensland RSA certificate

Queensland RSG certificate

RMLV & Approved Manager approvals

Gaming Nominee licence

Jobbeschreibung

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.

We currently have an opportunity at: Daunwoody's Hotel.

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

What’s on offer?

• Competitive salary + Super
• Discounts across 260+ venues in Australia and New Zealand
• Genuine investment in your development and career progression
• The opportunity to take ownership of gaming operations within an established venue
• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

About you

You’ll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member
• Strong commercial understanding of gaming performance and KPIs
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements
• Proven ability to lead, coach and develop a team
• Strong communication, organisation and customer-service skills
• A hands‑on leadership style
• Flexibility to work peak trading periods, including evenings and weekends
• Current Queensland RSA and RSG certificates
• Current RMLV and Approved Manager approval, or willingness to obtain them
• A current Gaming Nominee licence, or eligibility and willingness to obtain it
• Customer Liaison Officer experience is desirable but not essential

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.