Gaming Manager | Airlie Beach Hotel

Australian Venue Co.; Whitsunday Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts across 260+ venues

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to lead the day-to-day gaming operations across our Queensland venues, including the Airlie Beach Hotel.

You will work closely with the Venue Manager to deliver strong commercial results, exceptional guest experiences and high compliance standards. You’ll drive revenue, coach a gaming team, manage audits and cash controls, and ensure Queensland RSA, RSG, and self-exclusion procedures are followed.

Qualifications

• Previous experience as a Gaming Manager or senior gaming team member.
• Strong understanding of gaming KPIs and revenue-driving initiatives.
• Knowledge of Queensland gaming compliance and responsible gambling.
• Ability to lead, coach and develop a team.
• Excellent communication and organisational skills.
• Flexibility to work peak periods including evenings and weekends.

Responsibilities

• Leading daily gaming operations and maintaining a strong floor presence.
• Driving gaming revenue, performance and agreed KPIs.
• Reviewing results and identifying opportunities to improve performance.
• Supporting gaming promotions and customer engagement initiatives.
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintaining harm-minimisation and self-exclusion procedures.
• Managing operational audits, cash controls and reporting.
• Recruiting, training, coaching and developing gaming team members.
• Working closely with the Venue Manager and broader leadership team.
• Delivering a welcoming and responsible experience for every guest.

Skills

Gaming operations

KPI management

Team leadership

Customer service

Compliance

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.We currently have opportunities at:Airlie Beach HotelAs Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.What’s on offer?Competitive salary + SuperDiscounts across 260+ venues in Australia and New ZealandGenuine investment in your development and career progressionThe opportunity to take ownership of gaming operations within an established venueSupport from experienced venue and operational leadership teamsAbout the roleAs Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.Your responsibilities will include:Leading daily gaming operations and maintaining a strong floor presenceDriving gaming revenue, performance and agreed KPIsReviewing results and identifying opportunities to improve performanceSupporting gaming promotions and customer engagement initiativesEnsuring compliance with Queensland gaming legislation and responsible gambling requirementsMaintaining harm-minimisation and self-exclusion proceduresManaging operational audits, cash controls and reportingRecruiting, training, coaching and developing gaming team membersWorking closely with the Venue Manager and broader leadership teamDelivering a welcoming and responsible experience for every guestAbout youYou’ll ideally bring:Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team memberStrong commercial understanding of gaming performance and KPIsSound knowledge of Queensland gaming compliance and responsible gambling requirementsProven ability to lead, coach and develop a teamStrong communication, organisation and customer-service skillsA hands-on leadership styleFlexibility to work peak trading periods, including evenings and weekendsCurrent Queensland RSA and RSG certificatesCurrent RMLV and Approved Manager approval, or willingness to obtain themA current Gaming Nominee licence, or eligibility and willingness to obtain itCustomer Liaison Officer experience is desirable but not essentialIf you’re an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we’d love to hear from you.Apply now and let us know which venue or location you would be interested in.Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.