Gaming Manager | Tom's Tavern

Australian Venue Co.; Townsville City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Discounts across 260+ venues

Career progression opportunities

Ownership of gaming operations

Leadership support

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to own the day-to-day operation and performance of the gaming room at Tom's Tavern in Queensland. You will lead gaming operations, drive revenue and KPIs, and ensure compliance with gaming legislation while delivering a welcoming guest experience.

You'll work closely with venue leadership to coach the gaming team and maintain high standards of responsibility and service during peak periods.

Qualifications

• Experience as Gaming Manager, Gaming Supervisor or senior gaming team member.
• Strong commercial understanding of gaming performance and KPIs.
• Knowledge of Queensland gaming compliance and responsible gambling requirements.
• Proven ability to lead, coach and develop a team.
• Strong communication, organisation and customer-service skills.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage operational audits, cash controls and reporting.
• Recruit, train, coaching and developing gaming team members.
• Work closely with Venue Manager and leadership team.
• Deliver a welcoming and responsible experience for every guest.

Skills

Gaming operations

Revenue KPIs

Team leadership

Compliance knowledge

Communication

RSA/RSG certs

Gaming Nominee licence

Leadership presence

Customer service

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.

We currently have an opportunity at: Tom's Tavern.

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.

We currently have an opportunity at: Tom's Tavern.

As Gaming Manager you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.

What’s on offer?

• Competitive salary + Super

• Discounts across 260+ venues in Australia and New Zealand

• Genuine investment in your development and career progression

• The opportunity to take ownership of gaming operations within an established venue

• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence

• Driving gaming revenue, performance and agreed KPIs

• Reviewing results and identifying opportunities to improve performance

• Supporting gaming promotions and customer engagement initiatives

• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements

• Maintaining harm‑minimisation and self‑exclusion procedures

• Managing operational audits, cash controls and reporting

• Recruiting, training, coaching and developing gaming team members

• Working closely with the Venue Manager and broader leadership team

• Delivering a welcoming and responsible experience for every guest

About you

You’ll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member

• Strong commercial understanding of gaming performance and KPIs

• Sound knowledge of Queensland gaming compliance and responsible gambling requirements

• Proven ability to lead, coach and develop a team

• Strong communication, organisation and customer-service skills

• A hands‑on leadership style

• Flexibility to work peak trading periods, including evenings and weekends

• Current Queensland RSA and RSG certificates

• Current RMLV and Approved Manager approval, or willingness to obtain them

• A current Gaming Nominee licence, or eligibility and willingness to obtain it

• Customer Liaison Officer experience is desirable but not essential

If you’re an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we’d love to hear from you.

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.