Gaming Manager | Dunwoody's Hotel

New Zealand Venue Co.; Cairns Regional; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive salary + Super

Staff discounts across venues

Career development

Operational ownership

Zusammenfassung

Australian Venue Co. is seeking a Gaming Manager for Dunwoody's Hotel in Cairns to lead the day-to-day gaming room operations and drive commercial results.

You will manage gaming staff, monitor KPIs, ensure compliance with Queensland gaming legislation and responsible gambling, and collaborate with the Venue Manager to deliver a welcoming guest experience. RSA/RSG, RMLV/Approved Manager, and Nominee licence eligibility are required.

Qualifikationen

• Must have proven experience managing gaming operations and teams.
• Strong knowledge of Queensland gaming legislation and responsible gambling requirements.
• Demonstrated ability to drive gaming revenue and achieve KPIs.
• Experience with event promotions and customer engagement initiatives.

Aufgaben

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train, coach and develop gaming staff.
• Collaborate with Venue Manager and leadership teams.
• Deliver a welcoming, responsible guest experience.

Kenntnisse

Gaming operations

KPI analysis

Team leadership

Customer service

Regulatory compliance

RSA/RSG certificates

RMLV/Approved Manager

Gaming Nominee licence

Cash handling

Ausbildung

RSA & RSG certificates

RMLV/Approved Manager certification

Jobbeschreibung

## Gaming Manager | Dunwoody's HotelApply: Cairns North, Queensland: Full time: Posted Today: JR102613Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.We currently have an opportunity at: Daunwoody's Hotel.As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.## What’s on offer?* Competitive salary + Super* Discounts across 260+ venues in Australia and New Zealand* Genuine investment in your development and career progression* The opportunity to take ownership of gaming operations within an established venue* Support from experienced venue and operational leadership teams## About the roleAs Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.Your responsibilities will include:* Leading daily gaming operations and maintaining a strong floor presence* Driving gaming revenue, performance and agreed KPIs* Reviewing results and identifying opportunities to improve performance* Supporting gaming promotions and customer engagement initiatives* Ensuring compliance with Queensland gaming legislation and responsible gambling requirements* Maintaining harm-minimisation and self-exclusion procedures* Managing operational audits, cash controls and reporting* Recruiting, training, coaching and developing gaming team members* Working closely with the Venue Manager and broader leadership team* Delivering a welcoming and responsible experience for every guest## About youYou’ll ideally bring:* Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member* Strong commercial understanding of gaming performance and KPIs* Sound knowledge of Queensland gaming compliance and responsible gambling requirements* Proven ability to lead, coach and develop a team* Strong communication, organisation and customer-service skills* A hands-on leadership style* Flexibility to work peak trading periods, including evenings and weekends* Current Queensland RSA and RSG certificates* Current RMLV and Approved Manager approval, or willingness to obtain them* A current Gaming Nominee licence, or eligibility and willingness to obtain it* Customer Liaison Officer experience is desirable but not essentialIf you’re an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we’d love to hear from you.