Gaming Manager | Gold Coast & Beenleigh Venues

Queensland Venue Co. Pty Ltd; Richmond Shire; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounts across 260+ venues in ANZ

Career development and progression

Ownership of gaming operations

Support from leadership teams

Competitive salary + super

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to take ownership of gaming operations at SE Queensland venues. You will lead daily gaming and drive revenue while ensuring high compliance and guest satisfaction.

Ideal candidates bring proven leadership, strong KPI focus, and a hands-on style to coach a gaming team across multiple venues, including evenings and weekends as needed.

Qualifications

• Experience as Gaming Manager or senior gaming team member.
• Strong understanding of gaming performance and KPIs.
• Knowledge of Queensland gaming compliance and responsible gambling.
• Proven ability to lead, coach and develop a team.
• Strong communication and customer-service skills.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train, coach and develop gaming team members.
• Work with Venue Manager and broader leadership team.
• Deliver a welcoming and responsible guest experience.

Skills

Leadership

Customer service

Communication

Team coaching

Education

Queensland RSA certificate

Queensland RSG certificate

RMLV and Approved Manager approval

Gaming Nominee licence or eligibility

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Southeast Queensland.

We currently have opportunities at:

Runaway Bay Tavern | Hope Island Tavern | Burleigh Town Hotel | Beenleigh Tavern

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

What’s on offer?

• Competitive salary + Super

• Discounts across 260+ venues in Australia and New Zealand

• Genuine investment in your development and career progression

• The opportunity to take ownership of gaming operations within an established venue

• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence

• Driving gaming revenue, performance and agreed KPIs

• Reviewing results and identifying opportunities to improve performance

• Supporting gaming promotions and customer engagement initiatives

• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements

• Maintaining harm-minimisation and self-exclusion procedures

• Managing operational audits, cash controls and reporting

• Recruiting, training, coaching and developing gaming team members

• Working closely with the Venue Manager and broader leadership team

• Delivering a welcoming and responsible experience for every guest

About you

You’ll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member

• Strong commercial understanding of gaming performance and KPIs

• Sound knowledge of Queensland gaming compliance and responsible gambling requirements

• Proven ability to lead, coach and develop a team

• Strong communication, organisation and customer-service skills

• A hands-on leadership style

• Flexibility to work peak trading periods, including evenings and weekends

• Current Queensland RSA and RSG certificates

• Current RMLV and Approved Manager approval, or willingness to obtain them

• A current Gaming Nominee licence, or eligibility and willingness to obtain it

• Customer Liaison Officer experience is desirable but not essential

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.