Gaming Floor Manager — Elite Guest Experience

endeavour group careers; Cairns Regional; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

ALH Hotels discount card

Discounts at Woolworths brands

Wellbeing support (EAP)

Career growth within Endeavour Group

Job summary

Balaclava Hotel in Cairns is seeking an experienced Gaming Manager to own the busy gaming room, lead host operations, and drive room standards on the floor.

This hands-on role involves manual handling and lifting as part of regular duties. You’ll know regulars by name, work with the Publican to run the room safely and within all rules, share gaming know-how with your team, and bring great service and energy to every shift. RSA and RSG/RCG certifications are required.

Qualifications

• Experience managing a gaming room or similar hospitality operation.
• Knowledge of gaming compliance and safety standards.
• RSA/RSG/RCG certifications required.

Responsibilities

• Know the regulars by name and make them feel at home.
• Keep the room running safely, smoothly, and within rules with the Publican.
• Share gaming know-how and mentor your team to be the best in the biz.
• Deliver high-quality service, energy and positive vibes on every shift.

Skills

Team leadership

Guest service

Regulatory compliance

Gaming operations

RSA certification

Job description

Balaclava Hotel in Cairns is seeking an experienced Gaming Manager to own the busy gaming room, lead host operations, and drive room standards on the floor.

This hands-on role involves manual handling and lifting as part of regular duties. You’ll know regulars by name, work with the Publican to run the room safely and within all rules, share gaming know-how with your team, and bring great service and energy to every shift. RSA and RSG/RCG certifications are required.