Gaming Room Lead: Top Service & Perks

Endeavour Group; Townsville City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discount card for ALH Hotels and Endev

Wellbeing support and EAP

Job summary

Kirwan Tavern in Townsville invites a driven Gaming Manager to lead a premier gaming room, ensure high service standards and strict regulatory compliance.

You will motivate a host team, build rapport with regulars, and partner with the Publican to run the room safely and smoothly. This hands-on role requires physical tasks and a current RSA and RSG credential.

Join ALH Hotels and Endeavour Group networks for growth, discounts, and wellbeing support while upholding responsible gaming practices.

Qualifications

• Experience in gaming room management or supervisory role.
• Strong communication and leadership to drive high standards.
• Familiar with compliance and safe gaming practices.
• Current RSA and RSG certifications as per state requirements.
• Willingness to perform physical tasks as part of duties.

Responsibilities

• Lead gaming room operations and mentor the host team.
• Maintain compliant environment and customer focus.
• Build rapport with regulars and ensure exceptional service.
• Collaborate with Publican to run the room safely and smoothly.

Skills

Gaming room leadership

Customer service excellence

Team mentorship

Operational compliance

Education

RSA and RSG certifications

Job description

Kirwan Tavern in Townsville invites a driven Gaming Manager to lead a premier gaming room, ensure high service standards and strict regulatory compliance.

You will motivate a host team, build rapport with regulars, and partner with the Publican to run the room safely and smoothly. This hands-on role requires physical tasks and a current RSA and RSG credential.

Join ALH Hotels and Endeavour Group networks for growth, discounts, and wellbeing support while upholding responsible gaming practices.