Gaming Operations Leader: Drive Revenue & Compliance

New Zealand Venue Co.; Cairns Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + Super

Staff discounts across venues

Career development

Operational ownership

Job summary

Australian Venue Co. is seeking a Gaming Manager for Dunwoody's Hotel in Cairns to lead the day-to-day gaming room operations and drive commercial results.

You will manage gaming staff, monitor KPIs, ensure compliance with Queensland gaming legislation and responsible gambling, and collaborate with the Venue Manager to deliver a welcoming guest experience. RSA/RSG, RMLV/Approved Manager, and Nominee licence eligibility are required.

Qualifications

• Must have proven experience managing gaming operations and teams.
• Strong knowledge of Queensland gaming legislation and responsible gambling requirements.
• Demonstrated ability to drive gaming revenue and achieve KPIs.
• Experience with event promotions and customer engagement initiatives.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train, coach and develop gaming staff.
• Collaborate with Venue Manager and leadership teams.
• Deliver a welcoming, responsible guest experience.

Skills

Gaming operations

KPI analysis

Team leadership

Customer service

Regulatory compliance

RSA/RSG certificates

RMLV/Approved Manager

Gaming Nominee licence

Cash handling

Education

RSA & RSG certificates

RMLV/Approved Manager certification

Job description

Australian Venue Co. is seeking a Gaming Manager for Dunwoody's Hotel in Cairns to lead the day-to-day gaming room operations and drive commercial results.

You will manage gaming staff, monitor KPIs, ensure compliance with Queensland gaming legislation and responsible gambling, and collaborate with the Venue Manager to deliver a welcoming guest experience. RSA/RSG, RMLV/Approved Manager, and Nominee licence eligibility are required.