Gaming Manager - Balaclava Hotel

ALH Hotels; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth within ALH Hotels

Discount card for ALH Hotels, BWS, Dan

Discounts at Woolworths & BIG W

Wellbeing support

Job summary

Balaclava Hotel in Cairns is seeking a seasoned Gaming Manager to lead our busy gaming room, direct host operations, and uphold premium standards on the floor.

You will drive floor performance, combine guest hosting with sharp compliance management, and mentor staff to deliver outstanding gaming trade results.

Qualifications

• RSA and RSG/RCG as per state requirements.
• Experience in gaming room leadership (attendant/supervisor/manager).
• Strong guest service and compliance mindset.
• Willingness to perform manual handling tasks as part of duties.

Responsibilities

• Know the regulars by name and make them feel right at home.
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules.
• Share your gaming know-how and help your team be the best in the biz.
• Bring the good vibes, great service, and friendly smiles every shift.

Skills

RSA

RSG/RCG

People skills

Job description

Are you an experienced gaming leader with a passion for high-touch player service and room atmosphere? The Balaclava Hotel is looking for a dedicated Gaming Manager to take ownership of our busy gaming room, direct host operations, and drive room standards across our flagship Cairns room.

In this role, you will be the driving force on the floor, combining genuine guest hosting with sharp technical operations, compliance management, and staff leadership. Working closely with the Venue Manager, you’ll focus on maintaining a premium room environment, building long-term player loyalty, and delivering outstanding gaming trade results.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSG/RCG as per state requirements

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.