Head of Gaming Room Operations

endeavour group careers; Cairns Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Discounts at Woolies supermarkets and/

Endeavour Wellbeing Support; EAP

Job summary

Edge Hill Tavern in Far North Queensland is seeking a seasoned Gaming Manager to own a 45-machine gaming room. You will deliver high-touch player service, maintain immaculate room presentation, and drive peak performance while staying fully compliant with RSA and RSG standards.

You’ll lead by example, coach your host team, balance the books to the cent, and foster a welcoming, energetic room atmosphere on every shift, ensuring seamless operation across busy periods.

Qualifications

• Hands-on role requiring physical tasks as part of regular duties.
• Current RSA and RSG as per state requirements.

Responsibilities

• Know the regulars by name and create a welcoming atmosphere.
• Work with the Publican to keep the room running safely and within rules.
• Share gaming know-how and coach your team to be the best in the biz.
• Lead with high service standards and positive energy every shift.

Skills

Gaming room management

Leadership

Customer service

Compliance knowledge

RSA/RSG

Job description

Edge Hill Tavern in Far North Queensland is seeking a seasoned Gaming Manager to own a 45-machine gaming room. You will deliver high-touch player service, maintain immaculate room presentation, and drive peak performance while staying fully compliant with RSA and RSG standards.

You’ll lead by example, coach your host team, balance the books to the cent, and foster a welcoming, energetic room atmosphere on every shift, ensuring seamless operation across busy periods.