Gaming Room Lead: Elite Service & Ops

Endeavour Group; Cairns Regional; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Discounts at Woolworths/WIG stores

Employee Wellbeing Support

Job summary

Endeavour Group is seeking a Gaming Manager for the Balaclava Hotel in Cairns. The role focuses on guest-centric service, leading the gaming room team, and ensuring compliance and premium room standards on the floor.

The successful candidate will own host operations, drive gaming trade results, and work closely with the Publican to ensure smooth, compliant operations and superior guest experiences.

Qualifications

• Candidates must demonstrate hands-on gaming room leadership.
• Experience supervising a gaming room or similar venue.
• Current RSA and RSG/RCG as per state requirements.

Responsibilities

• Know the regulars by name and provide personalised guest hosting.
• Direct host operations and maintain room standards on the floor.
• Collaborate with the Publican to run the room safely and in compliance with rules.
• Lead the gaming team to deliver premium service and strong trade results.

Skills

Guest service

Staff leadership

Compliance

Education

RSA and RSG/RCG certifications

Job description

Endeavour Group is seeking a Gaming Manager for the Balaclava Hotel in Cairns. The role focuses on guest-centric service, leading the gaming room team, and ensuring compliance and premium room standards on the floor.

The successful candidate will own host operations, drive gaming trade results, and work closely with the Publican to ensure smooth, compliant operations and superior guest experiences.