Gaming/Duty Manager

Matthews Hospitality Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Salisbury Hotel in Salisbury, SA, is seeking a full-time Duty Manager with strong gaming experience to lead our gaming operations while supporting the wider venue team. If you thrive in a fast-paced hospitality environment and take pride in delivering exceptional customer service and compliance standards, we would love to hear from you.

As part of Matthews Hospitality, you’ll join a proudly South Australian, family-owned group known for developing great people and creating welcoming venues

Qualifications

• Essential: RSA
• RP Badge or willingness to obtain
• Basic and Advanced Gaming Certificates
• Availability to work nights and weekends

Responsibilities

• Supervising and supporting the gaming room and attendants
• Delivering exceptional service to gaming patrons
• Ensuring compliance with gaming, liquor and venue procedures
• Managing cash handling, payouts and gaming machine operations
• Supporting bar, bistro and floor operations when required
• Maintaining a safe, professional and welcoming environment for guests and staff

Skills

Gaming experience

Shift leadership

SA gaming compliance

Customer service

Communication

Job description

The Salisbury Hotel in Salisbury, SA, is seeking a full-time Duty Manager with strong gaming experience to lead our gaming operations while supporting the wider venue team. If you thrive in a fast-paced hospitality environment and take pride in delivering exceptional customer service and compliance standards, we would love to hear from you.

As part of Matthews Hospitality, you’ll join a proudly South Australian, family-owned group known for developing great people and creating welcoming venues our communities love.

Why Join Matthews Hospitality

• Be part of a supportive and energetic team
• Opportunities for career progression across multiple SA venues
• A workplace built on respect, teamwork and professional standards

About the Role

As Duty Manager, you will play a key role in ensuring our gaming room operates smoothly and responsibly, in line with SA gaming regulations, while supporting broader venue operations.

Your responsibilities will include:

• Supervising and supporting the gaming room and gaming attendants
• Delivering exceptional service to gaming patrons
• Ensuring compliance with gaming, liquor and venue procedures
• Managing cash handling, payouts and gaming machine operations
• Supporting the team across bar, bistro and floor operations when required
• Maintaining a safe, professional and welcoming environment for guests and staff

About You

You are a confident hospitality professional who understands the importance of customer relationships, compliance and leadership on shift.

You will bring:

• Previous gaming experience (essential)
• Experience supervising or leading shifts in hospitality
• Strong knowledge of SA gaming and liquor compliance requirements
• Excellent communication and problem-solving skills
• Ability to remain calm and organised during busy periods
• A friendly, professional approach to guest service

Essential Requirements

• Responsible Service of Alcohol (RSA)
• Responsible Person Badge (RP Badge) or willingness to obtain
• Basic and Advanced Gaming Certificates
• Availability to work nights and weekends

Desirable

• TAB experience
• Previous Duty Manager experience

Location

Salisbury Hotel, Salisbury SA

52 Commercial Road, Salisbury 5108