Gaming Supervisor

Matthews Hospitality Group

City of Mount Gambier

On-site

AUD 45,000 - 60,000

Full time

7 days ago

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Job summary

Park Hotel in Mount Gambier, part of Matthews Hospitality Group, is seeking a proactive Hospitality Team Member for bar and gaming duties. Prior gaming and bar experience is required, with RSA and gaming certificates essential. You will work a 7-day roster including nights, weekends and public holidays in a friendly, professional team environment.

We value exceptional customer service, reliability, and accuracy in cash handling. If you’re energetic, well-organized and eager to advance, apply now.

Qualifications

Proven customer service excellence.
Ability to learn quickly and adapt to busy shift patterns.
Organized and reliable with a positive attitude.
RSA and gaming certificates are required.
Cash handling experience is preferred.

Responsibilities

Ensure compliance with gaming legislation.
Provide exceptional customer service in bar and gaming areas.
Handle cash accurately and securely.
Work a 7-day roster including nights, weekends, and public holidays.
Assist with duties related to gaming room and bar operations.

Skills

Exceptional customer service

Fast learner

Well organized

Reliable

Positive attitude

Education

RSA Certificate (Essential)

Basic Gaming Certificates (Essential)

Advanced Gaming Certificates (Essential)

Tools

GFR Pro system experience

Job description

Come and join us at the Park Hotel in Mount Gambier, part of Matthews Hospitality Group, where our core philosophy is making others feel good, feels great!

Opportunities for career development and advancement
Be empowered as part of a hotel group that is looking toward the future
Enjoy a friendly, respectful, and professional team that will become your family
Be recognised for your hard work and integrity

ABOUT US

The Park Hotel was established in 1890 and emulates a family-first venue, making customers feel at home. It offers a hearty and comforting menu, a welcoming space, and a great atmosphere in the front bar! Our Bottle Shop has a large range of beers, wines, and spirits, and the gaming room is a fun-filled entertainment experience. Join us and become part of the Park family.

THE JOB

We offer a unique overall entertainment experience for our customers. Attention to detail, accuracy, and compliance with gaming legislation is a top priority. Previous bar and gaming experience is required, along with evidence of the relevant certificates and qualifications. Flexibility to work over a 7-day roster, including nights, weekends, and public holidays, is required. Management experience is preferable.

To be considered for this role, you must possess the following;

Exceptional customer service skills
Quick learner, passionate and enthusiastic
Trustworthy, reliable, and positive attitude
Bartending experience is preferable
Be well organized and able to work under pressure
Fast learner, passionate and enthusiastic
Previous gaming room experience is desirable
Accurate cash-handling skills
Responsible Service of Alcohol Certificate (Essential)
Responsible person badge (Desirable or willing to obtain)
Basic Gaming and Advanced Gaming Certificates (Essential)
GFR Pro system experience an advantage

ABOUT YOU

We are looking for a candidate with a friendly and positive attitude who is reliable and has initiative! If you have a strong work ethic and are eager to learn and develop your skills in hospitality being part of a great venue, we would love to hear from you!

If you are passionate about delivering superior customer service you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve and enjoys being part of a great team, this is the job for you.

APPLYING