Casual Duty Manager

Eight Dragons Gaming Lounge and Bar; Adelaide; In loco; AUD 39.000 - 55.000; Part-time

Descrizione del lavoro

Eight Dragons Gaming Lounge and Bar in Adelaide, SA is seeking a Casual Duty Manager to oversee the gaming lounge and bar across shifts. You will supervise staff, ensure service standards, manage stock and cash, and uphold safety and regulatory compliance.

The role requires experience in hospitality management, knowledge of gaming regulations, and RSA/RSG certification, with flexible casual shifts including evenings and weekends.

Competenze

• Experience in hospitality management or supervisory role, especially in gaming or licensed venues.
• Knowledge of SA gaming regulations and responsible service of alcohol.
• Ability to lead a team in a fast-paced setting and maintain high service standards.

Mansioni

• Supervise staff during shifts and maintain excellent customer service.
• Oversee gaming machines and ensure licensing compliance.
• Manage bar operations including stock, cash handling, and till reconciliation.
• Maintain health, safety, and cleanliness standards and handle enquiries professionally.
• Monitor costs, minimize waste, and enforce responsible service of alcohol.
• Train and mentor staff; report incidents and breaches to management.

Conoscenze

Hospitality management

Staff supervision

Gaming regulations

Customer service

Health and safety

RSA

RSG

Problem solving

Cash handling

Descrizione del lavoro

About us

Eight Dragons Gaming Lounge and Bar is a dynamic hospitality venue located in the heart of Adelaide. We pride ourselves on delivering an exceptional entertainment and dining experience to our guests. Our venue combines a welcoming atmosphere with quality service, offering gaming and beverage offerings in a sophisticated environment. We are committed to creating memorable experiences for our customers and providing a supportive workplace for our team members.

About the role

We are seeking a Casual Duty Manager to join the Eight Dragons Gaming Lounge and Bar team in Adelaide SA 5000. This is a casual position that plays a vital role in ensuring the smooth and efficient operation of our venue. As Duty Manager, you will be responsible for overseeing all aspects of the gaming lounge and bar during your shifts, maintaining high standards of service, safety, and compliance. This role is essential to the success of our business and directly impacts the experience of our guests and the effectiveness of our team.

Key responsibilities

• Supervising and managing staff during shifts, ensuring excellent customer service standards are maintained
• Overseeing gaming machines and ensuring compliance with all relevant gaming regulations and licensing requirements
• Managing the bar operations, including stock control, cash handling, and till reconciliation
• Ensuring the venue maintains high standards of cleanliness, presentation and health and safety compliance
• Responding to customer enquiries and resolving any issues or complaints in a professional manner
• Monitoring and controlling costs, minimising wastage and promoting efficient operations
• Enforcing responsible service of alcohol and ensuring all service staff comply with legal obligations
• Conducting regular security checks and maintaining a safe environment for staff and customers
• Reporting on daily operations, incidents and any breaches of policy or regulation to management
• Training and mentoring staff members as required

What we're looking for

• Previous experience in a hospitality management or supervisory role, preferably in a gaming, bar or licensed venue environment
• Strong knowledge of gaming machine regulations and responsible service of alcohol in South Australia
• Proven ability to manage and motivate a team in a fast-paced environment
• Excellent customer service skills and the ability to handle difficult situations with professionalism and tact
• Sound understanding of health and safety requirements, including Work Health and Safety legislation
• Strong organizational and time management skills with attention to detail
• Cash handling experience and basic financial management capabilities
• Reliable and professional demeanor with strong problem-solving abilities
• Current RSA (Responsible Service of Alcohol) qualification, RSG (Responsible Service of Gambling) and Responsible Person Badge
• Flexibility to work casual shifts, including evenings, weekends and public holidays

What we offer

• Casual employment with flexible shift patterns to suit your lifestyle
• Competitive hourly rates reflecting hospitality industry standards
• Opportunity to develop your management and leadership skills in a growing venue
• Ongoing training and professional development opportunities