Funeral Service Concierge – Meaningful, People-First Support

K.M.Smith Funeral Directors; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Job summary

K.M.Smith Funeral Directors – Brisbane QLD is seeking a Funeral Service Concierge to support families from first contact through to the day of the service. This varied role offers casual, part-time and full-time options, with scope to build a long-term career while delivering exceptional service.

You will work with warmth and professionalism, manage information in a CRM, coordinate with celebrants and providers, and help prepare chapels, venues and transport for dignified ceremonies.

Qualifications

• Experience in hospitality, customer service or a people-focused field.
• Strong communication, both verbal and written.
• Comfortable using CRM or similar systems.
• Reliable, punctual and discreet.
• Hold a current driver's licence.
• Ability to work across casual, part-time and full-time roles.

Responsibilities

• Support families by phone and in person with warmth and professionalism.
• Record and manage information in our Client Management System.
• Coordinate with celebrants, clergy, cemeteries and service providers.
• Follow workflows and meet deadlines so nothing is missed.
• Prepare chapels, venues, vehicles and equipment.
• Lead and support funeral services on the day.

Skills

Customer service

Hospitality

Communication

CRM familiarity

Time management

Reliability

Discretion

Tools

CRM software

Job description

K.M.Smith Funeral Directors – Brisbane QLD is seeking a Funeral Service Concierge to support families from first contact through to the day of the service. This varied role offers casual, part-time and full-time options, with scope to build a long-term career while delivering exceptional service.

You will work with warmth and professionalism, manage information in a CRM, coordinate with celebrants and providers, and help prepare chapels, venues and transport for dignified ceremonies.