Functions Operations Supervisor

North Lakes Hotel; North Lakes; On-site; AUD 65,000 - 90,000; Full time

Job summary

North Lakes Hotel is seeking an experienced Functions Operations Supervisor to oversee events from setup to pack down, leading staff and ensuring flawless delivery with a hands‑on approach.

You will manage multiple functions, liaising with clients and departments to ensure smooth execution, elevate guest experiences, and maintain high presentation standards in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality, events or function supervision.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• RSA certification preferred or required depending on venue.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Supervise and coordinate the operation of functions and events.
• Lead, motivate, and manage staff during events.
• Ensure all function rooms and event spaces are set up to company standards.
• Oversee pack down and reset of venues following events.
• Act as the main point of contact during functions and resolve issues efficiently.
• Maintain high standards of customer service and presentation.

Skills

Leadership

Staff management

Event coordination

Customer service

Communication

RSA certification

Job description

We are seeking an experienced, confident, and highly organised Functions Operations Supervisor to join our team. This hands‑on role is perfect for someone who thrives in a fast‑paced environment and has a passion for delivering exceptional events and customer experiences.

As a Functions Operations Supervisor, you will be responsible for overseeing the successful execution of events from setup through to pack down, leading staff, managing operations, and ensuring every function runs smoothly and professionally.

Key Responsibilities

Supervise and coordinate the operation of functions and events.

Lead, motivate, and manage staff during events.

Ensure all function rooms and event spaces are set up to company standards.

Oversee pack down and reset of venues following events.

Act as the main point of contact during functions and resolve issues efficiently.

Maintain high standards of customer service and presentation.

Delegate tasks effectively and ensure staff productivity throughout events.

Liaise with management, clients, and other departments to ensure successful event delivery.

Monitor compliance with venue policies, procedures, and safety requirements.

Manage multiple tasks and priorities while maintaining attention to detail.

About You

To be successful in this role, you will have:

Previous experience in hospitality, events, or function supervision.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

The confidence to make decisions and manage challenging situations.

Exceptional organisational and time management skills.

The ability to multitask and remain calm under pressure.

A proactive, hands‑on approach to work.

High standards of professionalism and presentation.

Strong problem‑solving skills and attention to detail.

Current RSA certification (preferred or required depending on venue).

Availability

Availability to work evenings and public holidays is required.

Flexibility to work varying shifts based on event schedules.

What We Offer

A dynamic and exciting work environment.

Opportunities for career growth and development.

Supportive management and team culture.

The chance to be part of delivering memorable events and experiences.

If you are a strong leader who enjoys working in a fast‑paced environment and takes pride in delivering exceptional events, we would love to hear from you.