Functions & Events Manager

Queens Wharf Hotel; Newcastle City Council; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Flexible working

Professional development

Part-time consideration

Job summary

Queens Wharf Hotel in Newcastle, NSW is seeking an experienced Function & Events Manager to lead the planning, coordination and delivery of functions, events and bookings across our venue.

You will manage end-to-end event execution, respond to enquiries, meet clients to capture requirements and budgets, develop schedules and floor plans, and coordinate with internal teams to ensure seamless delivery while building lasting relationships with customers, suppliers and partners.

Qualifications

• Experience as a Functions Manager or Events Coordinator in hospitality.
• Strong knowledge of event management processes including planning and budgeting.
• Excellent communication and interpersonal skills to engage customers.
• Ability to manage multiple events simultaneously under pressure.
• Proficiency with event management software and Microsoft Office.

Responsibilities

• Manage end-to-end planning and execution of functions and events, including celebrations, corporate events, birthdays, meetings, conferences and other private functions.
• Respond to function enquiries, conduct venue tours and convert enquiries into confirmed bookings.
• Meet with customers to understand their requirements, preferences, budgets and expectations.
• Develop detailed event schedules, run sheets, floor plans and function briefs.
• Coordinate with internal teams to ensure seamless event delivery.
• Monitor event requirements and troubleshoot any issues that arise during functions to ensure exceptional guest experiences.
• Stay current with industry trends and best practices to continuously improve event offerings and service standards.
• Build and maintain strong relationships with customers, suppliers, and external partners to generate repeat business and referrals.
• Assist with developing function menus, packages and promotional campaigns.
• General office administration tasks, including day-to-day office operations and administrative support.
• Will be required to work across both restaurant and bar operations as needed, providing flexibility and support to meet business requirements.

Skills

Communication

Budgeting

Logistics

Interpersonal skills

Team leadership

Education

RSA & RCG certification

Tools

Event management software

Microsoft Office

Job description

We are seeking an experienced and enthusiastic Function & Events Manager to lead the planning, coordination and delivery of functions, events and bookings across our venue.
As Functions & Events Manager, you will be responsible for orchestrating and delivering exceptional event experiences for our customers, ranging from intimate gatherings to large-scale corporate functions. This role is pivotal to our business success, driving revenue growth and building lasting relationships with our customers whilst maintaining the highest standards of service excellence.

Key responsibilities

Manage the end-to-end planning and execution of functions and events, including celebrations, corporate events, birthdays, meetings, conferences and other private functions.

Respond to function enquiries, conduct venue tours and convert enquiries into confirmed bookings.

Meet with customers to understand their requirements, preferences, budgets and expectations.

Develop detailed event schedules, run sheets, floor plans and function briefs.

Coordinate with internal teams to ensure seamless event delivery.

Monitor event requirements and troubleshoot any issues that arise during functions to ensure exceptional guest experiences.

Stay current with industry trends and best practices to continuously improve event offerings and service standards.

Build and maintain strong relationships with customers, suppliers, and external partners to generate repeat business and referrals.

Assist with developing function menus, packages and promotional campaigns.

General office administration tasks, including day-to-day office operations and administrative support.

Will be required to work across both restaurant and bar operations as needed, providing flexibility and support to meet business requirements.

What we're looking for

Previous experience as a Functions Manager, Events Coordinator, or similar role within the hospitality industry

Strong knowledge of event management processes, including planning, budgeting, logistics, and execution

Excellent communication and interpersonal skills with the ability to engage customers and manage expectations professionally

Demonstrated ability to work effectively under pressure and manage multiple events simultaneously

Proficiency in events management software and Microsoft Office applications

A strong background in Food and Beverage operations

Strong organisational and attention-to-detail capabilities

Ability to lead and collaborate with team members from various departments

Problem-solving mindset with a focus on delivering exceptional guest experiences

Applicants must hold a current RSA & RCG certification

What we offer

Flexible working arrangements where possible to support work-life balance

Ongoing professional development opportunities to keep you current with industry trends

A part-time position may be considered for the right candidate

About us

Queens Wharf Hotel is a premier hospitality venue located in the heart of Newcastle, NSW. We are committed to delivering outstanding service, creating memorable experiences for our guests, and maintaining the highest standards of excellence. Our hotel is a valued destination for functions, events, and dining, and we pride ourselves on our professional team and welcoming atmosphere.