Function Operations Supervisor | The Fiddler

Lewis Leisure; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

The Fiddler Hotel in Sydney is seeking an experienced Function Operations Supervisor to lead our Events team in delivering private functions, corporate events and celebrations with excellence.

You will oversee set-up through pack-down, manage staff, coordinate floor plans, and ensure RSA compliance while delivering memorable guest experiences in a fast-paced hospitality environment.

Qualifications

• Organised hospitality professional with strong leadership.
• Experience leading function staff and coordinating events.
• Excellent client communication and service delivery.

Responsibilities

• Oversee the operational delivery of functions and events.
• Lead, train and support function staff, including floor and bar teams.
• Coordinate event set-up, pack-down, floor plans and venue presentation.
• Work with the Events Sales team to ensure seamless event execution.
• Coordinate food service, guest arrival, bump-in and bump-out timings.
• Manage staff allocation and breaks.
• Ensure RSA compliance and high service standards.
• Liaise with clients to resolve issues and ensure guest experiences.

Skills

Leadership

Hospitality

Event coordination

Job description

Welcome to The Fiddler Hotel, a premier Sydney hospitality venue and the Home of Celebrations.

We’re looking for an experienced and motivated Function Operations Supervisor to join our Events team and oversee the successful delivery of private functions, corporate events and special occasions across the venue.

About the Role

The Function Operations Supervisor is responsible for the smooth operational delivery of events from set-up through to pack-down, ensuring exceptional service, strong team performance and memorable guest experiences.

Key Responsibilities

• Oversee the operational delivery of functions and events
• Lead, train and support function staff, including floor and bar teams
• Coordinate event set-up, pack-down, floor plans and venue presentation
• Work closely with the Events Sales team to ensure seamless event execution
• Coordinate food service, guest arrival, bump-in and bump-out timings
• Allocate staff across bar and floor roles and manage breaks
• Liaise with clients and resolve operational issues as they arise
• Manage function stock, linen, equipment and operational supplies
• Ensure event spaces are clean, organised and correctly closed after each function
• Maintain and uphold RSA requirements and responsible service standards
• Conduct venue tours and site visits with prospective clients when required
• Assist with stock orders, floor plans and general event coordination during allocated office hours

About You

You’ll be an organised, hands-on hospitality professional with strong leadership skills and a passion for delivering exceptional events. You’ll be confident managing teams, communicating with clients and keeping operations running smoothly in a fast-paced environment.