Full-Time Retail Customer Experience Associate

Australia Zoo; Beerwah; Vor Ort; AUD 42.000 - 54.000; Vollzeit

Zusammenfassung

Australia Zoo is seeking a Full Time Customer Service Attendant to join the Retail team. The role focuses on delivering exceptional guest service, handling cash at the register, and maintaining a clean, well-presented shop environment.

You will greet customers, process transactions, assist with product queries, and support stock management while working within the Zoo’s standards and event schedules. Weekend and holiday availability is required.

Aufgaben

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Handle refunds on customer requests with supervisor approval.
• Numeracy skills for counting money, sorting change and balancing cash registers.
• Maintain a clean and tidy work environment.
• Provide a high level of customer service to each guest in-store and at all locations.
• Adhere to daily in-store run sheets.
• Undertake stock counts and stocking shelves with accurate merchandising.
• Describe product features and benefits to customers.
• Report discrepancies to the store supervisor or retail management team.
• Keep the shop tidy, including cleaning tasks such as vacuuming and windows.
• Ensure displays are placed per Australia Zoo standards.
• Arrange stock orders with the warehouse team with notice.
• Assist with customer complaints appropriately.
• Assist with crowd control during daily shows and events.
• Work within department procedures and KPIs.
• Receive and store deliveries of stock.
• Stay updated with promotions and staff communications.
• Attend meetings as requested by the store supervisor or Retail Management Team.
• Available to work weekends, public holidays, and school holidays.
• Experience in a similar role and long-term commitment to Australia Zoo.

Jobbeschreibung

Australia Zoo is seeking a Full Time Customer Service Attendant to join the Retail team. The role focuses on delivering exceptional guest service, handling cash at the register, and maintaining a clean, well-presented shop environment.

You will greet customers, process transactions, assist with product queries, and support stock management while working within the Zoo’s standards and event schedules. Weekend and holiday availability is required.