Customer Service Attendant - Retail – Australia Zoo

Australia Zoo; Beerwah; On-site; AUD 42,000 - 54,000; Full time

Job summary

Australia Zoo is seeking a Full Time Customer Service Attendant to join the Retail team. The role focuses on delivering exceptional guest service, handling cash at the register, and maintaining a clean, well-presented shop environment.

You will greet customers, process transactions, assist with product queries, and support stock management while working within the Zoo’s standards and event schedules. Weekend and holiday availability is required.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Handle refunds on customer requests with supervisor approval.
• Numeracy skills for counting money, sorting change and balancing cash registers.
• Maintain a clean and tidy work environment.
• Provide a high level of customer service to each guest in-store and at all locations.
• Adhere to daily in-store run sheets.
• Undertake stock counts and stocking shelves with accurate merchandising.
• Describe product features and benefits to customers.
• Report discrepancies to the store supervisor or retail management team.
• Keep the shop tidy, including cleaning tasks such as vacuuming and windows.
• Ensure displays are placed per Australia Zoo standards.
• Arrange stock orders with the warehouse team with notice.
• Assist with customer complaints appropriately.
• Assist with crowd control during daily shows and events.
• Work within department procedures and KPIs.
• Receive and store deliveries of stock.
• Stay updated with promotions and staff communications.
• Attend meetings as requested by the store supervisor or Retail Management Team.
• Available to work weekends, public holidays, and school holidays.
• Experience in a similar role and long-term commitment to Australia Zoo.

Job description

Customer Service Attendant - Retail - Australia Zoo

An exciting opportunity has arisen for someone to join the Retail team as a Full Time Customer Service Attendant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

During daily interactions with guests, retail customer service attendants’ provide advice, recommend products and assist with any enquiries. Customer Service Attendants are required to keep the shop clean and presentable at all times.

This role entails a high level of customer interaction and requires good interpersonal customer service and communication skills. A successful candidate will have a demonstrated ability to work in a high performance environment with a capacity to deliver all requirements of the role, great work ethic and the ability to work to a high standard within a team.

Duties Include:

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments. This may include processing other transactions such as Annual pass holders and accounts held by other zoo departments.
• Accurately give change and receipts.
• Be able to complete any refunds on customer’s request and supervisor’s approval.
• Numeracy skills with regard to counting money, sorting change and balancing cash registers at the end of shift.
• Maintain a clean and tidy work environment.
• Provide a high level of customer service to each guest as they enter Australia Zoo, and throughout the retail stores and any other location within.
• Adhere to daily in-store run sheets.
• Ability to undertake stock counts.
• Stocking shelves with accurate merchandising.
• Ability to describe a product’s features and benefits to each customer.
• Reporting discrepancies and problems to the store supervisor or retail management team.
• Keep the shop tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Ensure displays are accurately placed in accordance with Australia Zoo standards.
• Ensure all orders and stock is requested to the warehouse team with plenty of notice.
• Assist the supervisor by reporting any customer complaints appropriately.
• Assist with crowd control and customer movements during daily shows and event days.
• Working within designated department procedures and identified key performance indicators.
• Receiving and storing the delivery of large amounts of stock.
• Keeping up to date with special promotions, staff memos, communications books and putting up displays.
• Attend all meetings as requested by the store supervisor and/or the Retail Management Team.
• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role and long term commitment to Australia Zoo.