Customer Service Attendant

Australia Zoo; Beerwah; Vor Ort; AUD 45.000 - 58.000; Vollzeit

Zusammenfassung

Australia Zoo in Queensland is seeking a Full Time Customer Service Attendant to join our Retail team. You will greet guests, assist with enquiries, process transactions at the register, and help keep the shop welcoming and well presented.

This role requires great interpersonal skills and the ability to work in a high-energy environment, including weekends, public holidays and school holidays. You will support stock counts, merchandising and daily store operations to ensure a first-class guest

Qualifikationen

• Experience in a similar role.

Aufgaben

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Maintain a clean and tidy work environment.
• Stocking shelves with accurate merchandising.
• Provide a high level of customer service to each guest as they enter Australia Zoo, and throughout the retail stores and any other location within.
• Attend all meetings as requested by the store supervisor and/or the Retail Management Team.
• Available to work weekends, public holidays, and school holiday periods.

Jobbeschreibung

An exciting opportunity has arisen for someone to join the Retail team as a Full Time Customer Service Attendant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

During daily interactions with guests, retail customer service attendants’ provide advice, recommend products and assist with any enquiries. Customer Service Attendants are required to keep the shop clean and presentable at all times.

This role entails a high level of customer interaction and requires good interpersonal customer service and communication skills. A successful candidate will have a demonstrated ability to work in a high performance environment with a capacity to deliver all requirements of the role, great work ethic and the ability to work to a high standard within a team.

Duties Include:

Welcome and greet customers, assisting guests with enquiries.

Point-of-sale processing including register operation, receiving and processing cash or credit payments. This may include processing other transactions such as Annual pass holders and accounts held by other zoo departments.

Accurately give change and receipts.

Be able to complete any refunds on customer’s request and supervisor’s approval.

Numeracy skills with regard to counting money, sorting change and balancing cash registers at the end of shift.

Maintain a clean and tidy work environment.

Provide a high level of customer service to each guest as they enter Australia Zoo, and throughout the retail stores and any other location within.

Adhere to daily in-store run sheets.

Ability to undertake stock counts.

Stocking shelves with accurate merchandising.

Ability to describe a product's features and benefits to each customer.

Reporting discrepancies and problems to the store supervisor or retail management team.

Keep the shop tidy and clean, this includes vacuuming, mopping, cleaning windows etc.

Ensure displays are accurately placed in accordance with Australia Zoo standards.

Ensure all orders and stock is requested to the warehouse team with plenty of notice.

Assist the supervisor by reporting any customer complaints appropriately.

Assist with crowd control and customer movements during daily shows and event days.

Working within designated department procedures and identified key performance indicators.

Receiving and storing the delivery of large amounts of stock.

Keeping up to date with special promotions, staff memos, communications books and putting up displays.

Attend all meetings as requested by the store supervisor and/or the Retail Management Team.

Available to work weekends, public holidays, and school holiday periods.

Experience in a similar role and long term commitment to Australia Zoo.