Full Time Express Agent

Holiday Inn Express; Newcastle; On-site; AUD 48,000 - 60,000; Full time

Job summary

Holiday Inn Express Newcastle is seeking a Full-time Express Agent to deliver our Service Style and support front desk operations. You will engage guests, help create memorable stays, and uphold our three Service Behaviors: Be Ready, Be Engaging, and Be On It.

Ideal candidates are passionate, flexible for a rotating roster, and experienced with PMS systems. RSA qualification or willingness to obtain it is required.

Qualifications

• Experience in front office operations and PMS systems.
• Willing to obtain RSA.
• Passionate with a bubbly personality.
• Flexibility to work a rotating roster.
• Keen to learn and grow in your career.
• Enjoy a fast-paced environment and think on your feet.

Responsibilities

• Deliver our Service Style to guests and ensure a smooth stay.
• Engage with guests and provide genuine care and attention.
• Support front desk operations at Holiday Inn Express Newcastle.

Skills

Bubbly personality

Front office experience

PMS experience

RSA (obtainable)

Tools

PMS software

Job description

Connect Hospitality are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Newcastle

We are looking for a Full time Express Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviors that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It! We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you

• Passionate with a bubbly personality
• Keen to learn and grow in your career
• Genuine about delivering a positive and memorable experience
• Enjoy a fast-paced environment and can think on your feet
• Flexibility to work a rotating roster
• Experience in front office & PMS systems
• Willing to obtain RSA

If this sounds exciting and a perfect move for you, then we would love to hear from you.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

We invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.