Assistant Night Manager

Holiday Inn Express; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Holiday Inn Express in Sydney is seeking a dedicated Assistant Night Manager to deliver our Service Style and support night operations. You will work with the Night Manager and Duty Management team to ensure smooth, safe and guest-focused service throughout night hours.

The role requires strong organisation, clear communication, and the ability to handle emergencies with calm, decisive leadership. Eligibility to work in Australia is essential, with First Aid and VIC RSA certifications preferred.

Qualifications

• Proven experience within a similar role.
• Enjoy working Night Shift.
• Ability to communicate effectively in spoken and written form.
• Professional and personable with a can-do attitude.
• Sound judgement under pressure and responsibility from day one.
• Calm, collected decisions under ticking clock.
• Appropriate qualification or relevant equivalent experience.
• Must hold or obtain First Aid and VIC RSA certificates.
• Legal eligibility to work in Australia.

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express.
• Be highly organised: scheduling, activity planning and delegation.
• Collaborate with the Night Manager and Duty Management team.
• Lead in hotel emergency procedures and ensure safety compliance.
• Communicate clearly and concisely with guests and colleagues.
• Help solve problems across the business and take initiative when needed.

Skills

Night shift experience

Effective communication

Calm under pressure

Team collaboration

Decision making

Education

First Aid certificate

VIC RSA Certificate

Job description

EVT Connect Hospitality are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts atHoliday Inn Express® Macquarie Park, Sydney

We are looking for a Full time Assistant Night Manager to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.

Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.

Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

There will be night shift working in this role.

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express
• You're a super organised, forward thinking type person: scheduling, activity planning and task delegation are critical to our success – we're depended on by the whole business to - consistently deliver the goods.
• Working with the Night Manager and Duty Management team.
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements. In the absence of the Night Manager, be Manager on Duty.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve, as we're still building our business, we have solutions to find – your logical thinking and collaboration with teams across the business will be key.

Skills & Experience

• Proven experience within a similar role or capacity.
• Enjoy working Night Shift.
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• You make calm, collected decisions – even when the clock is ticking
• Ideally, you'll have the appropriate qualification or relevant equivalent experience
• You will be required to hold or obtain a First Aid certificate and a VIC RSA Certificate
• Must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

If this sounds like the perfect move for you, come, join us.

At EVT Connect Hospitality we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.