Duty Manager

EVT Connect Hospitality; Newcastle; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

EVT Connect Hospitality, operating Holiday Inn Express Newcastle, is seeking a Duty Manager to lead a team, ensure guest experiences, uphold brand standards and safety compliance. You will roll up your sleeves, supervise nightly operations, and deliver a superior product.

The role requires night shifts, including overnights, and a strong focus on leadership, communication, and problem-solving under pressure to maintain service excellence.

Formación

• Proven leadership experience in hotel or hospitality settings.

Responsabilidades

• Love the brand and be a great ambassador of Holiday Inn Express.
• Schedule, plan activities and delegate tasks to keep the hotel running smoothly.
• Lead and participate in hotel emergency procedures and ensure compliance with local safety regulations.
• Communicate clearly and effectively with guests and team members at all times.
• Collaborate across teams to solve problems and drive continuous improvement.
• Cover some night shifts and complete night audit requirements.

Conocimientos

Leadership

Night Audit

Communication

Decision making under pressure

Problem solving

First Aid & RSA

Compliance awareness

Australian work rights

Descripción del empleo

EVT Connect Hospitality are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Part of IHG Hotels and Resorts Holiday Inn Express® Newcastle, has 170 rooms.

JOB OVERVIEW

We're looking for a Duty Manager, someone smart and considerate - a problem-solving genius that takes pride in creating and delivering great customer experiences, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

There will be shift working in this role, including overnight shifts

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express
• You're a super organized, forward thinking type person: scheduling, activity planning and task delegation are critical to our success – we're depended on by the whole business to consistently deliver the goods.
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve, as we're still building our business, we have solutions to find – your logical thinking and collaboration with teams across the business will be key.
• You will be required to cover some night shifts and complete the night audit requirements.

Skills & Experience

• Proven experience within a similar role or capacity
• Night Audit experience
• Strong Leadership skills in managing teams to drive for results
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• Make calm, collected decisions – even when the clock is ticking
• Ideally, you'll have the appropriate qualification or relevant equivalent experience
• You will be required to hold or obtain a First Aid certificate and RSA Certificate
• Must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

We invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.