Duty Manager

Holiday Inn Express; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Job summary

Holiday Inn Express Newcastle is seeking a Duty Manager to lead the front-of-house team, ensure guest satisfaction, and uphold brand standards. You will manage shifts, participate in night audits, and guarantee safety and regulatory compliance across the hotel.

The role involves hands-on leadership, problem-solving, and clear communication with guests and staff. Nights and emergency procedures are part of the responsibilities, with opportunities for career growth within a global brand.

Qualifications

• Proven leadership experience in hospitality or a similar role.
• Strong communication skills, written and spoken.
• Ability to manage a team and drive results.
• Demonstrated problem-solving and decision-making under pressure.
• Must hold or be able to obtain a First Aid and RSA certificate.
• Eligible to work in Australia.

Responsibilities

• Lead hotel team to deliver high-quality guest experiences.
• Manage shift scheduling, activity planning and task delegation.
• Oversee safety, compliance and regulatory requirements.
• Participate in night audit and cover night shifts as needed.
• Communicate clearly with guests and staff to resolve issues.
• Act as brand ambassador and uphold Holiday Inn Express standards.

Skills

Leadership

Communication

Team management

Problem solving

Calm under pressure

First Aid / RSA

Education

Relevant qualification or equivalent experience

Job description

EVT Connect Hospitality are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Part of IHG Hotels and Resorts Holiday Inn Express® Newcastle, has 170 rooms.

JOB OVERVIEW

We're looking for a Duty Manager, someone smart and considerate - a problem-solving genius that takes pride in creating and delivering great customer experiences, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

There will be shift working in this role, including overnight shifts

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express
• You're a super organized, forward thinking type person: scheduling, activity planning and task delegation are critical to our success – we're depended on by the whole business to consistently deliver the goods.
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements.
• You will be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You’ll help us problem solve, as we're still building our business, we have solutions to find – your logical thinking and collaboration with teams across the business will be key.
• You will be required to cover some night shifts and complete the night audit requirements.

Skills & Experience

• Proven experience within a similar role or capacity
• Strong Leadership skills in managing teams to drive for results
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• You make calm, collected decisions – even when the clock is ticking
• Ideally, you'll have the appropriate qualification or relevant equivalent experience
• You will be required to hold or obtain a First Aid certificate and RSA Certificate
• Must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

We invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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