Guest Service Agent - Part time - Holiday Inn Perth City Centre

InterContinental Hotels Group; Perth; On-site; AUD 37,000 - 43,000; Part time

Benefits offered by this job

Attractive hourly rate

Flexible hours

Permanent hours

Birthday leave

Parental leave

Health days

Duty meals

Employee hotel rates

Discount platform access

Job summary

Holiday Inn Perth City Centre is seeking a Guest Service Agent (Part-Time) to join our Front Office team. Be the face of our hotel, delivering the warm Holiday Inn Smile and memorable guest experiences from arrival to departure.

The ideal candidate will have Front Office experience or Opera PMS exposure, strong English communication, and comfort with basic tech tasks. Weekend/Public Holiday rosters and valid Australian work rights are required.

Qualifications

• Experience in Front Office or Opera PMS is highly regarded.
• Strong communication skills with guests.
• Excellent critical thinking to turn issues into memories.
• Fluent in English; extra languages are a plus.
• Literate and tech-savvy with basic computer skills.

Responsibilities

• Greet guests and provide a warm, memorable experience.
• Acknowledge IHG One Rewards members and returning guests.
• Process bookings and payments; manage check-in/check-out.
• Anticipate guest needs and offer tailored recommendations.
• Assist guests with billing issues and restaurant recommendations.
• Provide valet parking and ensure vehicle safety and care.
• Lift, push and pull items up to 23 kg as needed.

Job description

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: Guest Service Agent (Part-Time)

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of Holiday Inn Perth City Centre. Your warm Holiday Inn Smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests trusted contact – helping with everything from bill issues to restaurant recommendations.
• Valet parking cars, practicing safe driving techniques and responsible business by checking all cars for damage prior to driving them.
• Sometimes you’ll need to lift, push and pull large objects up to 23 kg. This can involve bending and kneeling.

The ideal candidate will have:

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you will be easy to talk to.
• Your critical thinking skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in English - extra language skills would be great, but not essential.
• Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths, and computer skills.

We are looking for someone who:

• Can work a rotating roster, including shifts on weekends and Public Holidays.
• Has the legal right to work in Australia without any limitation or hour-restriction.
• Holds a current police clearance (not older than 6 months).
• Full Australian Drivers Licence to provide valet parking services.

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

• Attractive hourly rate – HIGA Level 3; hourly rate from $27.97 per hour
• Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
• Permanent Hours – guaranteed hours each week, so you know you are always on the roster.
• Employee Perks & Wellbeing –
  • Paid birthday leave to celebrate your special day.
  • Enhanced Parentalleave options to support your growing family.
  • Proactive Health Days to keep you feeling your best.
• Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
• Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
• Hotel Perks
  • On shift Duty Meal
  • Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
  • Food & Beverage Discounts at IHG Hotels
  • Access to a retail discount platform to make your pay go even further.
• Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

Ready to start your journey with us?

Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.