Full Time Express Agent

EVT Limited; Newcastle; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Training programs

Worldwide accommodation discounts

Food & Beverage discounts

Uniforms provided

Job summary

Holiday Inn Express Newcastle is seeking a Full-time Express Agent to deliver our Service Style, Mission Made Easy, built on three behaviors: Be Ready, Be Engaging and Be On It. You will work at the front desk, using PMS systems to ensure smooth arrivals and stays.

We value a bubbly, guest-focused personality, eagerness to learn, and the ability to thrive in a fast-paced environment with a rotating roster. RSA certification will be supported if not already held.

Qualifications

• Experience at a front desk or reception in hospitality.
• Commitment to delivering warm, guest-focused service.
• Ability to adapt to a fast-paced environment and a rotating roster.
• Willingness to obtain RSA (Responsible Service of Alcohol) certification.

Skills

Front desk experience

Customer service oriented

Rotating roster

RSA readiness

Tools

PMS systems

Job description

Connect Hospitality are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Newcastle

We are looking for a Full time Express Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviors that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It! We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you-

• Passionate with a bubbly personality
• Keen to learn and grow in your career
• Genuine about delivering a positive and memorable experience
• Enjoy a fast-paced environment and can think on your feet
• Flexibility to work a rotating roster
• Experience in front office & PMS systems
• Willing to obtain RSA

Benefits-

• IHG Training & development programs
• Worldwide accommodation discounts
• Food & Beverage discounts
• Uniforms supplied

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

We invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.