Hospitality Front Desk Agent — Ready, Engaging, On It

Holiday Inn Express; Newcastle; On-site; AUD 48,000 - 60,000; Full time

Job summary

Holiday Inn Express Newcastle is seeking a Full-time Express Agent to deliver our Service Style and support front desk operations. You will engage guests, help create memorable stays, and uphold our three Service Behaviors: Be Ready, Be Engaging, and Be On It.

Ideal candidates are passionate, flexible for a rotating roster, and experienced with PMS systems. RSA qualification or willingness to obtain it is required.

Qualifications

• Experience in front office operations and PMS systems.
• Willing to obtain RSA.
• Passionate with a bubbly personality.
• Flexibility to work a rotating roster.
• Keen to learn and grow in your career.
• Enjoy a fast-paced environment and think on your feet.

Responsibilities

• Deliver our Service Style to guests and ensure a smooth stay.
• Engage with guests and provide genuine care and attention.
• Support front desk operations at Holiday Inn Express Newcastle.

Skills

Bubbly personality

Front office experience

PMS experience

RSA (obtainable)

Tools

PMS software

Job description

Holiday Inn Express Newcastle is seeking a Full-time Express Agent to deliver our Service Style and support front desk operations. You will engage guests, help create memorable stays, and uphold our three Service Behaviors: Be Ready, Be Engaging, and Be On It.

Ideal candidates are passionate, flexible for a rotating roster, and experienced with PMS systems. RSA qualification or willingness to obtain it is required.