Frontline Support Worker — Homeless & Community Services

Department of Housing & Public Works QLD; Mount Isa City; On-site; AUD 60,000 - 76,000; Full time

Job summary

Department of Housing & Public Works QLD – Healy QLD is seeking a dedicated support worker to assist residents at the centre. You will provide care, supervision and practical assistance to customers who are homeless or dealing with alcohol-related issues, in a respectful and non-judgmental manner.

The role requires flexibility to work a 24x7 roster, a strong understanding of Aboriginal and Torres Strait Islander communities, and the ability to maintain accurate records and collaborate with a

Qualifications

• Class C Driver's Licence.
• Availability and reliability working across a 24x7 roster.

Responsibilities

• Provide support and supervision to customers who are homeless or have alcohol-related social issues.
• Understand Aboriginal and Torres Strait Islander cultures and issues affecting communities.
• Maintain clear and concise documentation.
• Monitor resident activities to ensure rules and procedures are followed in the centre.
• Support and monitor individual management and case plans for residents.
• Maintain a healthy, safe, clean environment including upkeep of resident areas.
• Liaise with a wide range of stakeholders including police, ambulance, government and NGO services.
• Participate in continuous improvement to enhance quality and efficiency of services.
• Support workplace safety culture by applying WHS policies in daily operations.
• Develop knowledge relevant to the role and engage in learning and development.

Education

Class C Driver's Licence

Availability on 24x7 roster

Job description

Department of Housing & Public Works QLD – Healy QLD is seeking a dedicated support worker to assist residents at the centre. You will provide care, supervision and practical assistance to customers who are homeless or dealing with alcohol-related issues, in a respectful and non-judgmental manner.

The role requires flexibility to work a 24x7 roster, a strong understanding of Aboriginal and Torres Strait Islander communities, and the ability to maintain accurate records and collaborate with a