Housing Officer (Frontline Services)

Queensland Government; Sunshine Coast Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government Housing and Homelessness Services on the Sunshine Coast is seeking a dedicated Housing Officer to support tenancy management, assess housing applications, perform field visits, and coordinate with service providers. The role requires field work, strong people skills, and a commitment to equity and safety.

Training is provided and ongoing support is available. The role involves working in various housing settings, visiting properties, and helping clients access housing

Qualifications

• Experience in housing or government service delivery.
• Ability to manage unexpected events with sound judgement and escalation when needed.
• Strong communication and collaboration across government and community providers.

Responsibilities

• Respond to customers and conduct interviews, referrals to support services.
• Assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations, vacancies and liaise with housing providers.
• Conduct home visits, investigate tenancy disputes, and coordinate property inspections.
• Monitor arrears, rent assessments, deductions and refunds; action sundry debts.

Skills

Crisis management

Stakeholder engagement

Resilience

Service delivery

Teamwork

Cultural sensitivity

IT systems

Tools

Microsoft Office

Job description

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.What you will be doing:Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.What we are looking forWe are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.The skills you will need include being able to:Manage new and unexpected events and demonstrate judgement about when to escalate issues.Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.Embrace new challenges and show resilience during times of change and uncertainty.Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.and tasks as reasonably directed.Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.