Frontline Housing Officer: Field & Tenancy Support

Department of Housing & Public Works QLD; Maroochydore; On-site; AUD 65,000 - 90,000; Full time

Job summary

Department of Housing & Public Works QLD in Maroochydore is seeking a Housing Officer to deliver applicant, tenancy and property management services to diverse customers, advocates and stakeholders. Field work is a regular requirement in this role, with services delivered in person, digitally and by outreach across the community.

You will work within Housing & Homelessness Services to provide high quality, person-centred housing assistance, manage tenancy arrangements and maintain accurate

Qualifications

• Experience delivering customer-focused housing services.
• Ability to interview customers and assess housing needs.
• Strong written and verbal communication with diverse groups.

Responsibilities

• Respond to customers and interview to assess housing and bond applications.
• Manage tenancy arrangements, allocations and vacancies with community liaising.
• Conduct home visits, investigate tenancy disputes and property maintenance.
• Monitor arrears and rent-related tasks and process sundry debts.
• Maintain accurate records using IT systems and ensure safety policies.

Skills

Customer service

Stakeholder engagement

Field work

Teamwork

Communication

Tools

Microsoft Office

Housing systems

Job description

Department of Housing & Public Works QLD in Maroochydore is seeking a Housing Officer to deliver applicant, tenancy and property management services to diverse customers, advocates and stakeholders. Field work is a regular requirement in this role, with services delivered in person, digitally and by outreach across the community.

You will work within Housing & Homelessness Services to provide high quality, person-centred housing assistance, manage tenancy arrangements and maintain accurate