Support Worker (Frontline Services)

Department of Housing & Public Works QLD; Mount Isa City; On-site; AUD 60,000 - 76,000; Full time

Job summary

Department of Housing & Public Works QLD – Healy QLD is seeking a dedicated support worker to assist residents at the centre. You will provide care, supervision and practical assistance to customers who are homeless or dealing with alcohol-related issues, in a respectful and non-judgmental manner.

The role requires flexibility to work a 24x7 roster, a strong understanding of Aboriginal and Torres Strait Islander communities, and the ability to maintain accurate records and collaborate with a

Qualifications

• Class C Driver's Licence.
• Availability and reliability working across a 24x7 roster.

Responsibilities

• Provide support and supervision to customers who are homeless or have alcohol-related social issues.
• Understand Aboriginal and Torres Strait Islander cultures and issues affecting communities.
• Maintain clear and concise documentation.
• Monitor resident activities to ensure rules and procedures are followed in the centre.
• Support and monitor individual management and case plans for residents.
• Maintain a healthy, safe, clean environment including upkeep of resident areas.
• Liaise with a wide range of stakeholders including police, ambulance, government and NGO services.
• Participate in continuous improvement to enhance quality and efficiency of services.
• Support workplace safety culture by applying WHS policies in daily operations.
• Develop knowledge relevant to the role and engage in learning and development.

Education

Class C Driver's Licence

Availability on 24x7 roster

Job description

Department of Housing & Public Works QLD – Healy QLD

What you will be doing:

• Provide support and supervision to all customers who are homeless or have alcohol related social issues in a caring and non-judgmental manner.
• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies, an understanding of the issues which impact upon them in a contemporary society.
• Maintain clear and concise documentation.
• Monitor customer activities within the entire centre in accordance with the centre's practices and procedures, ensuring rules of the centre are abided.
• Support and monitor individual management and case management plans for residents.
• Carry out duties as required to maintain a healthy, safe, clean and tidy environment including the upkeep and maintenance of resident's areas.
• Liaise and communicate effectively with a wide variety of stakeholders, including customers, members of the community, police, ambulance and medical staff, departmental staff, government and non-government service providers.
• Participate in the process of continuous improvement to advance the quality and efficiency of the centre and participating as a team member in delivering culturally appropriate and well-planned services to customers.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
• Develop and maintain knowledge relevant to the role and actively participate in appropriate learning and development processes.

Requirements:

• Class C Driver's Licence.
• Have availability and reliability working across a 24x7 roster.