Frontline Security Officer - Mon-Fri Casual, Customer-Focused

Certis Group; Innisfail; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Flexible casual employment

Mon–Fri roster (day shifts)

Career development program

Wellbeing support (EAP)

Retail discounts

Job summary

Certis Security Australia seeks a professional Security Officer for a casual frontline role in Innisfail, QLD. You will welcome visitors, enforce site procedures and security protocols, and maintain a safe, customer-focused environment.

Ideal candidates bring strong communication, a calm demeanor, and the ability to handle sensitive situations. The role offers a Monday–Friday day shift with no nights or weekends, located at a high-profile government services site.

Qualifications

• Previous experience in customer service, security or public-facing roles.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.

Responsibilities

• Manage access points and maintain a safe and secure environment.
• Monitor visitor movements throughout the site.
• Deliver exceptional customer service and assistance.
• Identify and respond appropriately to security incidents.
• De-escalate challenging situations in a calm and professional manner.
• Support emergency response procedures when required.

Skills

Customer service

Security operations

Communication

Conflict management

Attention to detail

Reporting

Independent work

Job description

Certis Security Australia seeks a professional Security Officer for a casual frontline role in Innisfail, QLD. You will welcome visitors, enforce site procedures and security protocols, and maintain a safe, customer-focused environment.

Ideal candidates bring strong communication, a calm demeanor, and the ability to handle sensitive situations. The role offers a Monday–Friday day shift with no nights or weekends, located at a high-profile government services site.