Frontline Participant Support Officer (APS3)

Hoban Recruitment; Bega; Hybrid; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Hybrid work after training

12% superannuation

37.5 hours per week

Federal Government experience

Comprehensive training

Job summary

Hoban Recruitment invites applications for APS3 Participant Support Officer roles in a large Federal Government organisation. You will be the first point of contact for participants and stakeholders, delivering professional support via face‑to‑face, phone and email interactions.

These full‑time positions offer 37.5 hours per week, hybrid work arrangements after training, and a stable hourly rate of $38.89 with 12% superannuation.

Qualifications

• Experience in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to build rapport with diverse stakeholders.
• Empathy and professionalism for sensitive conversations.
• Sound problem-solving and decision-making abilities.
• Strong organisational skills and ability to manage multiple priorities.
• High attention to detail and accuracy.
• Ability to work effectively within a team.
• Flexible and resilient in a changing, fast-paced workplace.
• Willingness to undergo a National Criminal History Check.
• Australian citizenship is required for this Federal Government role.

Responsibilities

• Delivering exceptional customer service and resolving enquiries.
• Providing frontline support in a busy office environment.
• Managing participant and stakeholder enquiries via phone, email and in person.
• Triaging and escalating complex matters to appropriate teams.
• Maintaining accurate records and managing shared inboxes.
• Making outbound calls to participants and stakeholders as required.
• Supporting administrative, project and operational activities.
• Conducting research and assisting with issue resolution.
• Working collaboratively within a team to achieve service delivery outcomes.
• Contributing to continuous improvement initiatives and positive participant experiences.

Skills

Customer service

Communication

Teamwork

Discretion

Organisational skills

Job description

Hoban Recruitment invites applications for APS3 Participant Support Officer roles in a large Federal Government organisation. You will be the first point of contact for participants and stakeholders, delivering professional support via face‑to‑face, phone and email interactions.

These full‑time positions offer 37.5 hours per week, hybrid work arrangements after training, and a stable hourly rate of $38.89 with 12% superannuation.