Participant Support Officer - Federal Admin (Hybrid)

Hoban Recruitment; Coffs Harbour City Council; Hybrid; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

12% superannuation

ASAP start

37.5 hours per week

Hybrid work options

Training & onboarding

Government experience

Career development

Job summary

HOBAN Recruitment is seeking motivated customer-focused professionals for APS3 Participant Support Officer opportunities within a large Federal Government organisation. The role offers 37.5 hours per week, in multiple locations including Coffs Harbour, with potential hybrid work arrangements after training.

You will be the first point of contact for participants and stakeholders, delivering front-line support via face‑to‑face, phone and email interactions while maintaining accurate records and

Qualifications

• Background in customer service, service delivery or disability sector
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a busy office
• Empathy and professionalism in sensitive conversations
• Willingness to undertake National Criminal History Check

Responsibilities

• Delivering exceptional customer service and resolving enquiries
• Providing frontline support in a busy office environment
• Managing participant and stakeholder enquiries via phone, email and in person
• Triaging and escalating complex matters to appropriate teams
• Maintaining accurate records and managing shared inboxes
• Making outbound calls to participants and stakeholders as required
• Supporting administrative, project and operational activities
• Contributing to continuous improvement and positive participant experiences

Skills

Customer service

Frontline support

Disability sector

Stakeholder engagement

Written and verbal communication

Problem solving

Teamwork

Job description

HOBAN Recruitment is seeking motivated customer-focused professionals for APS3 Participant Support Officer opportunities within a large Federal Government organisation. The role offers 37.5 hours per week, in multiple locations including Coffs Harbour, with potential hybrid work arrangements after training.

You will be the first point of contact for participants and stakeholders, delivering front-line support via face‑to‑face, phone and email interactions while maintaining accurate records and