Participant Support Officer — Frontline Admin, Hybrid

HOBAN Recruitment; Australia; Hybrid; AUD 52,000 - 56,000; Full time

Benefits offered by this job

12% superannuation

Hybrid work arrangements

Job summary

HOBAN Recruitment is seeking motivated APS3 Participant Support Officers for a large Australian Federal Government organisation. You will be the first point of contact for participants and stakeholders, providing professional support face-to-face, by phone and email.

Multiple locations in NSW include Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong. The role is full-time (37.5 hours per week) with a pay rate of $38.89 per hour plus 12%

Qualifications

• Previous experience in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and the ability to build rapport with diverse stakeholders.
• Empathy and professionalism when managing sensitive or challenging conversations.
• Sound problem-solving and decision-making abilities.
• Strong organisational skills with the ability to manage multiple priorities.
• Willingness to undertake a National Criminal History Check.

Responsibilities

• Delivering exceptional customer service and resolving enquiries.
• Providing frontline support in a busy office environment.
• Managing participant and stakeholder enquiries via phone, email and in person.
• Triaging and escalating complex matters to appropriate teams.
• Maintaining accurate records and managing shared inboxes.
• Making outbound calls to participants and stakeholders as required.
• Supporting administrative, project and operational activities.
• Contributing to continuous improvement initiatives and positive participant experiences.
• Collaborating within a team to achieve service delivery outcomes.

Skills

Customer service

Service delivery

Disability sector

Written communication

Verbal communication

Interpersonal skills

Problem solving

Organisational skills

Attention to detail

Teamwork

Flexibility

National Criminal History Check

Job description

HOBAN Recruitment is seeking motivated APS3 Participant Support Officers for a large Australian Federal Government organisation. You will be the first point of contact for participants and stakeholders, providing professional support face-to-face, by phone and email.

Multiple locations in NSW include Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong. The role is full-time (37.5 hours per week) with a pay rate of $38.89 per hour plus 12%