Frontline IT Support Analyst – End-User & Cloud Help

Super Retail Group; Strathpine; On-site; AUD 65,000 - 90,000; Full time

Job summary

Super Retail Group is seeking a Technical Support Analyst to provide frontline support for Digital and Technology services. The role is based at the Strathpine office in Brisbane, requiring a full-time onsite presence five days a week.

You will handle technical queries, assist with application support, asset management, and IT service delivery while focusing on customer satisfaction. The ideal candidate will have hands-on support experience, strong problem-solving skills, and experience with

Qualifications

• Experience in IT support or service desk environments.
• Ability to troubleshoot basic network issues and articulate problems clearly.
• Familiarity with hybrid cloud environments (Azure AD, O365, AWS).

Responsibilities

• Technical support and service delivery to end users.
• Application support and incident triage.
• Configuration management and asset tracking.
• Systems installation and decommissioning tasks.
• Customer service support and issue resolution.

Skills

Customer support

Problem solving

Team collaboration

Network troubleshooting

Cloud environments

MS Office

Tools

Azure AD

O365

AWS

Job description

Super Retail Group is seeking a Technical Support Analyst to provide frontline support for Digital and Technology services. The role is based at the Strathpine office in Brisbane, requiring a full-time onsite presence five days a week.

You will handle technical queries, assist with application support, asset management, and IT service delivery while focusing on customer satisfaction. The ideal candidate will have hands-on support experience, strong problem-solving skills, and experience with