Service Desk Analyst — IT Support & End-User Expert

Brisbane; Brisbane; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Learning & development

Mental health program

Paid parental leave

Purchased leave

Parental leave coaching

Job summary

Laing O'Rourke is recruiting an experienced Service Desk Analyst to join our Corporate Information Technology team based at our Brisbane head office. This permanent full-time role provides frontline IT support across the business, resolving incidents and requests via email, phone and in person.

The ideal candidate will hold an IT qualification and at least five years’ related experience, with strong hands-on skills in Active Directory, Exchange, Cisco UCM and ServiceNow, plus excellent

Qualifications

• Minimum five years’ related IT experience.
• Hold a relevant Information Technology qualification.
• Demonstrated ability to work independently and manage time effectively.
• Excellent communication skills when dealing with users over the phone and in person.

Responsibilities

• Provide quality customer service and troubleshoot IT assets such as mobile phones, computers and tablets via email, telephone and face to face.
• Work with Service Desk software to log incidents and manage requests.
• Collaborate with IT teams to resolve complex issues and improve service delivery.

Skills

Active Directory

Exchange

Cisco UCM

ServiceNow

Communication skills

Professional speaking

Education

IT qualification

Job description

Laing O'Rourke is recruiting an experienced Service Desk Analyst to join our Corporate Information Technology team based at our Brisbane head office. This permanent full-time role provides frontline IT support across the business, resolving incidents and requests via email, phone and in person.

The ideal candidate will hold an IT qualification and at least five years’ related experience, with strong hands-on skills in Active Directory, Exchange, Cisco UCM and ServiceNow, plus excellent